Essay on Total Quality Management
Concept of Leadership
Leadership is a process whereby an individual influences a group of individuals to achieve a common goal.
Though there is no universal definition of leadership and indeed many books have been devoted to the topic of leadership, Leadership is a process whereby an individual influences a group of individuals to achieve a common goal. James Mac Gregor Burns describes a leader as one who instills purposes, not one who controls by brute force. A leader strengthens and inspires the followers to accomplish shared goals.
So leadership requires an intuitive understanding of human nature- the basic needs, wants, and abilities of people. It helps leaders direct them on the right track. So leadership should be based on the following concepts: 1) People, paradoxically, need security and independence at the same time. 2) People are sensitive to external rewards and punishments and yet are also strongly self-motivated. 3) People like to hear a kind word of praise. Catch people doing something right. 4) People can process only a few facts at a time, thus, a leader needs to keep things simple. 5) People trust their gut reaction more than statistical data. 6) They distrust the leader’s rhetoric if the words are inconsistent with the leader’s actions.
Characteristics of Quality Leaders
There are 12 behaviors or characteristics that successful quality leaders demonstrate: - 1) They give priority attention to external and internal customers and their needs. Leaders place themselves into the customers’ shoes and service their needs from that perspective. They continually evaluate the customers’ changing requirements. 2) They empower, rather than control, their subordinates. Leaders have trust and confidence in the performance of their subordinates. They provide the resources, training and work environment to help subordinates do their jobs. However, the decision to accept responsibility lies with the individual. 3)
Leadership is a process whereby an individual influences a group of individuals to achieve a common goal.
Though there is no universal definition of leadership and indeed many books have been devoted to the topic of leadership, Leadership is a process whereby an individual influences a group of individuals to achieve a common goal. James Mac Gregor Burns describes a leader as one who instills purposes, not one who controls by brute force. A leader strengthens and inspires the followers to accomplish shared goals.
So leadership requires an intuitive understanding of human nature- the basic needs, wants, and abilities of people. It helps leaders direct them on the right track. So leadership should be based on the following concepts: 1) People, paradoxically, need security and independence at the same time. 2) People are sensitive to external rewards and punishments and yet are also strongly self-motivated. 3) People like to hear a kind word of praise. Catch people doing something right. 4) People can process only a few facts at a time, thus, a leader needs to keep things simple. 5) People trust their gut reaction more than statistical data. 6) They distrust the leader’s rhetoric if the words are inconsistent with the leader’s actions.
Characteristics of Quality Leaders
There are 12 behaviors or characteristics that successful quality leaders demonstrate: - 1) They give priority attention to external and internal customers and their needs. Leaders place themselves into the customers’ shoes and service their needs from that perspective. They continually evaluate the customers’ changing requirements. 2) They empower, rather than control, their subordinates. Leaders have trust and confidence in the performance of their subordinates. They provide the resources, training and work environment to help subordinates do their jobs. However, the decision to accept responsibility lies with the individual. 3)