Cisco Systems Cases
Cisco Systems is one the most important successful cases on an ERP implement with the internet and since then it has added substantial CRM capabilities for customer service and an extensive portal for internal and customer-oriented knowledge management. Even with its lead, the company never rests: It recently went through another round of reengineering key processes to make better use of available technology.
Cisco the company
Cisco System, Inc. was founded in 1984; became public in 1990, their primary product is the “router” hardware & software that control Intranet & Internet traffic. The rise of the Internet made Cisco one of the top companies, a company that has been growing by acquisitions. With the rise of Internet technologies demand for Cisco’s products boomed and the company started to domain the market.
In 1997 Cisco ranked among the top five companies in return on revenues and return on assets, 1998 just 14 years after being founded, Cisco market capitalization passed the $100 billion.
Cisco relied on Unix-Based software package to support its operations: Financial, Manufacturing & Order Entry, the system lacked reliability and the ability to expand. At that point, the CIO knew that they needed a change however; he wanted to avoid an ERP project. The first approach used was that each functional area would determine when and how it would be upgraded. This approach did not help, little progress was made, up to the point that the systems had put Cisco out of operation for over two days. This was the point where Cisco realized that a simply “Band-Aiding” the system was not going to work; an ERP project was the only way.
* An Investigation team was put together
* Regardless of what they did, it had to be quick (Big-Bang) and as simple as possible
* Selecting an ERP Product