Enquiry Letter Format

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Exercise 1
You work for Mr Leslie Lim, Training Manager of Turner Communications, # 03-03 Sapphire Building , 215 Lorong Ragu, Kuala Lumpur, Malaysia. Mr Lim has received recommendations for business and secretarial courses at Aurora Training Centre, 21 Exeter Road, #07-04 Grange Tower, Eastern Avenue, Kuala Lumpur, Malaysia. He asks you to compose a letter for him saying that he is considering upgrading some staff. Ask for details of part time courses available at the college including the examinations which they lead to. You also need to know the dates of the next intakes.

Exercise 2

You work at Calvert Kitchen Supplies, Huddersfield. The website address is www.calvert.com and the telephone/fax number is 01484 647524. Miss Pamela Hayward, Customer Care Manager, asks you to write a letter in reply to the following:

18 Camborne Drive
Huddersfield
West Yorkshire
HD2 6FN
Telephone 01484 432232

2 September 2011

Calvert Kitchen Supplies
Wakefield Road
Huddersfield
West Yorkshire
HD3 7AS

Dear Sir or Madam

A friend of ours, Mr A. Simpson of 92 Beech Avenue, recently bought an electric cooker from you. He is delighted with it and, since he knows that I am looking for a new cooker, he has recommended that I contact you.

I need a similar appliance to the one bought by Mr Simpson, but larger, and I would be grateful if you could send me any information that might help me to make the best choice for my purpose.

I look forward to your response.

Yours faithfully

Susan Hughes

Susan Hughes

You check the sales’ records and find that the cooker bought by Mr Simpson was a Calvert Superb. The Calvert Supreme belongs to the same range but is a bigger model. Here are the notes that you make for the letter to Mrs Hughes:

Recommendation is same very high standard – but bigger.
Many other possibilities – different types – catalogue enclosed. Any help needed? Telephone … come to showroom …...
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