Employee Engagement

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Employee Engagement: What Do We Really Know? What Do We Need to Know to Take Action? A Collection of White Papers

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Employee Engagement: I WANT IT, what is it? Employee Engagement and Fairness in the Workplace Old Wine in New Bottles? Engagement and the Bottom Line Employee Engagement and Change Management Communicating for Engagement “Seeing Clearly”: Employee Engagement and Line of Sight

This research was conducted in preparation for the CAHRS Spring Sponsor Meeting May 22 - 23, 2007 Marriott Paris Champs-Elysees Paris, France By: Colin Dicke, Jake Holwerda, & Anne-Marie Kontakos 2007 CAHRS Graduate Research Assistants Under the supervision of Dr. Pamela L. Stepp, CAHRS Executive Director

Introduction Employee engagement is high on the agenda for many CAHRS sponsors whether they are based in Europe, Asia or the U.S. Many companies are presently defining what employee engagement is and are conducting surveys to measure the commitment of their employees to consistently act in the best interest of the organization. The CAHRS Paris conference will present rigorous faculty and sponsor company research to explore the real issues of employee engagement. In addition, there will be presentations and roundtable discussions to share best practices. We will all work together to learn about the integration of concepts of employee engagement into corporate strategy, how HR offers products and services to support the business delivery of the strategy, how employee engagement impacts business performance, and how it drives the outcomes of HR measurement and analysis. The CAHRS graduate research assistants have worked over the course of the semester, with the generous support of CAHRS sponsor companies, to prepare this series of white papers examining the current issues affecting employee engagement and the practice of HR. The papers take account of a wide range of both academic- and practitioner-based literatures on the subject as well as emerging key trends.

Colin Dicke

Jake Holwerda

Anne-Marie Kontakos

TABLE OF CONTENTS EXECUTIVE SUMMARY: PAPER ABSTRACTS………. ....................................................................... 4 EMPLOYEE ENGAGEMENT: I WANT IT, WHAT IS IT? ...................................................................... 5 Annotated Works Cited ............................................................................................................................... 14 EMPLOYEE ENGAGEMENT AND FAIRNESS IN THE WORKPLACE ............................................. 18 Annotated Works Cited ............................................................................................................................... 28 OLD WINE IN NEW BOTTLES? ENGAGEMENT AND THE BOTTOM LINE .................................. 33 Annotated Works Cited ............................................................................................................................... 43 EMPLOYEE ENGAGEMENT AND CHANGE MANAGEMENT.......................................................... 49 Annotated Works Cited ............................................................................................................................... 58 COMMUNICATING FOR ENGAGEMENT ............................................................................................ 62 Annotated Works Cited ............................................................................................................................... 68 “SEEING CLEARLY": EMPLOYEE ENGAGEMENT AND LINE OF SIGHT ..................................... 72 Annotated Works Cited ............................................................................................................................... 81 ABOUT CAHRS ........................................................................................................................................ 84 ABOUT THE AUTHORS...
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