Effectiveness and Efficiency in Benchmarking

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ASSIGNMENT:ONE
1. Discuss the importance of understanding the impact of human behaviour in the development and day to day running of organizations Human behaviour Define human behaviour
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According to McInerney (2008), Human behaviour refers to the range of behaviours exhibited by humans and which are influenced by culture, attitudes, emotions, values, ethics, authority, rapport, hypnosis, persuasion, coercion and genetics. Human behaviour is experienced throughout an individual’s entire lifetime. It includes the way they act based on different factors such as genetics, social norms, core faith, and attitude. Behaviour is impacted by certain traits each individual has. The traits vary from person to person and can produce different actions or behaviour from each person. Social norms also impact behaviour. Amitai defines Organizations as “social units deliberately constructed and reconstructed to seek specific goals. Corporations, armies, schools, hospitals, churches, and prisons are included; tribes, classes, ethnic groups, friendship groups and families are excluded.” Wikipedia denotes that, “an organization is a social entity that has a collective goal and is linked to an external environment. An organization that is established as a means for achieving defined objectives has been referred to as a formal organization. Its design specifies how goals are subdivided and reflected in subdivisions of the organization. “This organisation also has employee who help run its day to day activities. This essay looks at the importance of understanding the human behaviour and the organization, how the organization day to day running can be developed through human behaviour.

Saulnier highlights that, “human behaviour is important in an organization as it defines how people work together and interact with one another.” A co-operative team with an established leader will produce better results than a group of people that have no guidance and don't know how...
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