Question 1 Understand why effective communication is important in the work settings
1.1 Identity the different reasons people communicate
Candidate’s response
People communicate to share thoughts and ideas, also to build and maintained relationships.
We use it to express one another’s needs and feelings also to give and receive information.
1.2 Explain how communication affects relationships in work settings
Candidate’s response
The ability to communicate well is a key skill that enables you to work effectively with others. It’s important to remember that the communication process is as much about listening and receiving messages as it is about talking and giving messages. I use communication effectively as part of my role at work.
Question 2 Be able to meet the communication and language needs, wishes and preferences of individuals
2.1 Demonstrate how to establish the communication and language needs wishes and preference of individuals.
Candidate’s response
When working in the care settings an important part of my role is to facilitate communication, this means enabling individuals to express themselves and understand the communication of others. For me to be more effective in this role I must first recognize that each person is unique, meaning that there will be differences in the way each person communicates. Knowing cultural needs and differences between languages will help me to communicate with and also understand individuals.
2.2 Describe the factors to consider when promoting effective communication
Candidate’s response
When communicating with others, the content needs to be clear and also needs to be said in a clear way. When receiving messages it is necessary to be alert to both verbal (spoken) and non verbal (body language) messages. It is also important to make sure the environment is correct i.e. Background noise level. Make sure you have eye