Effective Communication

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Unit 1

Developing Effective Communication In Health And Social Care

Assessment Title:
The role of communication and interpersonal interaction in Health and Social care.

BTEC Subsidiary Diploma in Health and Social care
Effective Communication

Effective communication helps better to understand a person or situation, enables us to resolve differences, build trust and respect. As simple as communication seems, much of what we try to communicate and others try to communicate to us, gets misunderstood which can cause conflict and frustration in personal and professional relationships. By learning effective communication skills, you can connect better with your spouse, kids, friends, and co-workers. In this assignment I will write about the different types of interpersonal interaction: one to one and group interaction, which is also used in profession environments. I will compare one to one communication with Argyle’s theory, and I will also compare group communication with Tuckman’s theory.

What is effective communication?
We have to send, receive, and process huge numbers of messages every day. But effective communication is about more than just exchanging information. Effective communication requires you to also understand the emotion behind the information. It can improve relationships at home, work, and in social situations by deepening your connections to others and improving teamwork, decision-making, caring, and problem solving. It enables you to communicate even negative or difficult messages without creating conflict or destroying trust.

What is one to one to one communication?
One-to-one means one person communicating with another person with no other people joining in. If you walk into a one-to-one job interview, the interviewer may say ‘Good afternoon, my name is … Please sit down’ this make you feel less nervous so you feel more confident. But if you walked in and someone immediately said, ‘Sit down. Why do you want this job’, you would sit down and start to answer questions instantly, so would be very nervous and likely to mess up. It is the same in any conversation; it is important to create the right feeling by being friendly and showing interest in and respect for the other person. The conversation needs a start, e.g. ‘Hello, How are you today?’ middle, when you both talk about what you need to, and an ending, e.g. ‘Bye, See you later.’ One to one conversation allows extra time for people to discuss any feedback they may have and also enables them to ask necessary questions.

What is Group Communication?
Group communication is communication which is carried out with at least 3 members in the group or more. This group can either be a professional group, social group or and educational group. The members of the group will have a common interest or goal, which is the reason they are bought together. Group communication is harder because it only works properly if everyone is involved. In most groups there are people who speak a lot and others who speak a little or do not speak at all. Maybe this is because they feel uncomfortable speaking in front of a group of people or they are just not interested in the topic of conversation. Groups work best if there is a team leader who encourages everyone to have a say in turn, rather than everyone trying to speak at once. The use of space is important when having a group conversation, preferably sitting in a circle. This allows everyone to see each other and understand the message effectively.

Advantages of one to one communication:
Having a one to one conversation will help you gain quick feedback, for example if you emailed someone they may no check there email for days and you would not get the quick reply that you needed. You will also be able to read the other persons facial expression and body language, this will help you understand how the person is feeling and if you can trust what they are saying to you. For example if you someone...
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