Outcome 1: Understand why communication is important in the work setting.
1.1 – Name at least 4 reasons why people communicate. * To express needs
* To share ideas or information
* To share experiences
* To ask questions
* To socialise
* To build relationships with others
* To express their feelings
1.2 – Explain how effective communication affects all aspects of your own work. When providing effective communication, you should consider both how you approach other people and how you respond to them. Communication is an overall term which includes eye contact, and body language, as well as speaking, listening, reading and writing. Effective communication allows one to help others in some way. It helps me to understand what that individual needs, wants or what they need help with. It allows me to put across my own ideas and opinions on things as well as hear and understand others’. Effective communication encourages others and myself to share our thoughts and feelings. Good communication allows me to cater to the needs of the children whilst in my working environment, as well as my colleagues and vise versa.
1.3 – Explain why it is important to observe an individual’s reactions when communicating with them. By observing an individual’s reactions when communicating with them, you are able to see the expression on their face and their body language. This helps you to understand how they are feeling and therefore how you should respond. For example; if their facial expression turns sad then you know to comfort them. People’s reactions allow you to understand how you, someone else or something else have made them feel. By observing an individual’s eye contact, body language and the tone in which they speak, you are able to understand how that person is feeling and therefore allowing you to think about how you should react and what you should say. For example; if you have made someone happy, then you will be able to tell they are happy by their positive body language and the smile on their face, therefore you know you have accomplished a good deed. If you do not observe and individual’s reactions when communicating with them then you will not gain a full understanding of how that person is feeling or what they are thinking. As a result of this, you will be unable to comprehend the best way to react or respond to the individual.
Outcome 2: Be able to meet the communication and language needs, wishes and preferences of individuals.
2.3 – Explain when you may need to seek advice about communication from others. Include when and how you would do this according to yours settings policies and procedures. Communication is needed all day, every day however can sometimes only be done at certain times, to and by certain people. For example; if you have concerns about unacceptable practice or behaviour then it is your job to prevent it from worsening or widening, and you should therefore inform your manager of your worries and concerns immediately. You may need to seek advice about communication from, for example, a child’s parents. If the child has a form of disability which prevents them from carrying out some kind of communication, then you must ask the parents about the condition and work around it. Every child should be treated equally and fairly. They should not be treated any differently for any reason, including race, gender or lack of ability. When you first start a job where you are responsible for children or young people, you must research or be told about the different policies and procedures. You must also be informed of how you communicate with parents/carers. If you are unaware of the routine and what you should and should not tell the parents/carers then you should observe other staff’s actions and behaviours, ask the other staff or ask your manager.
Outcome 3: Be able to...