Donor services department

Executive Summary
The Donor Services Department is an organization that seeks out sponsors to help with the funding of underprivileged families. They must do their best to maintain a constant flow of donors as well as keep track of their work. There are various components that keep this system at bay and it must be kept under control especially since they are planning on expanding.
Prior to their expansion, the Executive Director of Donor Services, Sam Wilson, hired a consultant, Joanna Reed, to help him with the restructure of the company internally. There were issues and concerns on who should run the department and how the employees’ work would be delegated. Through Joanna’s observations and the various instances throughout the case analysis it is apparent that there is not a strong leader in the department. The employees’ work is also suffering from lack of supervision and training. The vertical structure that is illustrated for this company is not working for them. Employee morale is also suffering greatly because of this and is causing them to not stay on task.
Recommendations on appointing the proper supervisor and the restructuring of this company will surely help it expand. Once there is a clear vision and roles are more defined the Donor Services Department is likely to improve. Employees will be willing to perform their duties assigned with ease and with the proper feedback can excel even more.

Problems Identifications
The Donor and Community Services Departments are rapidly growing and it is apparent that this is starting to have a large impact on the deterioration of employee morale. The lack of supervision, training and disbursement of work is causing the company to not perform at its best. The many factors that contribute to these issues can easily be solved if proper action takes place.
The absence of a strong supervisor in the Donor Services Department is the main reason as to why the department is performing so poorly. The company