George Stein, a college student employed for the summer by Eastern Dairy is faced with an ethical dilemma. His co-workers don’t care about proper procedures required in ensuring that the milkshake produced during the shift is hygienic and safe for human consumption. The milkshake that is produced is usually delivered to fast-food restaurants and drive-ins. George had less than a minute to think about his choices and must decide if he is going to remove the filters from the plant's piping and, thus, allow the current production run of milkshake mix to be contaminated with maggots or refuse to remove the filters, and report the maggot problem to management. Removing the filters will save the company money, at least in the short run, and allow George's shift to go home on time. George is disturbed, however, by the thought of children drinking those milkshakes.
George will behave ethically, refuse to remove the filters, and report the maggot problem to management
Emotional intelligence: George cares about the quality of the final product and about the effects the contaminated product would have on the health of customers. This is exhibited by George’s thought of kids drinking all of the milkshakes they were about to produce. Whetten and Cameron (2007) state that emotionally intelligent people advance a sense of caring for other people by means of their emotional responses. This is evidenced as George went to the first filter joint, he felt a knot forming in his stomach as he thought of the kids drinking all of the milkshakes they were to produce.
Good pay: Eastern Dairy wages were over twice the minimum wage George had been paid on previous jobs, and that was one of the main reasons he was interested in the position. George would not want to lose the job with the dairy because he needs the money to start a life together with Cathy. Lindner (1998) asserts that good pay is a key to higher employee motivation. George is motivated