TABLE OF CONTENT
I. DIRT BIKES USA COMPANY
I. IS REQUIREMENT AND FINANCIAL PERFORMANCE
II. COMPETITIVE STRATEGY
III. OPERATIONAL EXCELLENCE:
1. rent or buy decision for hardware and software
2. CUSTOMER DATABASE
3. SUPPLY CHAIN MANAGEMENT SOLUTION
4. E-COMMERCE STRATEGY
5. KNOWLEDGE MANAGEMENT
6. COMPONENT PRICE CHANGES.
I – DIRT BIKES USA COMPANY:
Dirt Bikes USA is Dirt Bikes production company based in California. It was founded in 1991 by Carl Schmidt and Steven McFadden, two young but experienced bikers with engineering backgrounds who saw that dirt bikes were becoming very popular in the United States as both sporting and racing motorcycles. 1. Goals and Culture
* Culture: Carl Schmidt and Steven McFadden founded dirt bikes USA. They noticed that Dirt bike was becoming popular in the United States. They were founded on a friendly, family type atmosphere, attention to detail and quality, and continual learning and innovation. With these values Dirt bikes has excelled to one of the top companies, competing with the likes of Honda, Yamaha, and Kawasaki. * Goals: Dirt bikes goals are very ambitious, and if fulfilled will bring them to the top of the list. They want to improve on their services, and products, and innovate cutting edge technology that will hopefully propel them to the top. They want to increase sales in both the domestic and international market.
2. Products and services:
* Dirt Bikes does not sell directly to retail customers, relying on a network of 40 distributors concentrated in the Western and Midwestern United States. A small percentage of Dirt Bikes are sold in Europe using independent distributors that sell other brands of dirt bikes and motorcycles as well as Dirt Bikes. Dirt Bikes motorcycles, parts, and service, including warranty repairs, can only be obtained through an authorized Dirt Bikes dealer. All motorcycle and spare parts sales, shipping and set-up must be handled by a certified dealer. If a potential customer lives more than 50 miles from the nearest authorized Dirt Bikes dealer, the customer can purchase a Dirt Bike or Dirt Bike parts through a certified independent motorcycle dealer. Retail customers can purchase spare parts directly from Dirt Bikes only by verifying that they live more than 50 miles from an authorized Dirt Bikes dealer. The engines for Dirt Bikes are Rotax engines from Austria and tires are from Dunlop, but many of their parts, such as shock absorbers, front wheel forks, exhaust pipes, and headlights, are from the United States. Dirt Bikes currently produces four models: the Enduro 250, the Enduro 550, the Moto 300 and the Moto 450. The two Enduros are endurance racers, while the Motos are for motocross racing. All four are very modern, with such technology as both kick and electric starters, steering stabilizers, and liquid cooling
Carl Schmidt is the CEO of Dirt Bikes USA and Steve McFadden serves as President and COO. The employees of this company are involved in the design, engineering and production aspects, and include 3 full-time designers, 3 full-time engineers, 4 full-time parts specialist, and a 10-employee service department. There is also a marketing manager whose job is to oversee 5 sales representatives. Overall, the company employs 120 people and has expanded greatly since the early 1990’s. The strengths of this organization is that production department is divided effectively in smaller parts, they can easily control the operations. However, the weaknesses of organization is moderately hierarchical & small, there are no separate managers for service, shipping & receiving, parts and design & engineering and manufacturing.
II – INFORMATION SYSTEM REQUIREMENT AND FINANCIAL PERFORMANCE: Dirt Bikes USA relies heavily on database software such as Microsoft Excel and Microsoft Access. This is to keep track of sales, inventory, and employee matters....
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