Description of a Hotel General Manager

Topics: Management, Management occupations, Hotel manager Pages: 2 (433 words) Published: February 27, 2013
General Manager
The Hotel Manager is responsible of managing the daily property operations of the hotel on a day to day basis. They coordinate, direct, and manage the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company. They will try to provide the best possible experience for the guests and employees. They may also develop an annual business plan to ensure the highest standards of professional services to the customers. Hotel General managers are responsible for creating a brand image for the hotel. They are also here to motivate and give direction to all employees. Their job will also consist of preparing, reviewing, and assessing monthly or periodic financial statements. Also they will need to initiate cost effective controls and revenue management techniques. Hotel General Managers will participate and monitor monthly inventory of supplies and equipment. They should ensure the purchases are made within the hotel’s budget and by approved vendors. Hotel General Managers have many challenges that come with the job. It can be hard running a top hotel and keeping up with the standards. Hotel General Managers have to ensure that all guest related issues are resolved in a timely manner and consistent with the hotel’s goals and objectives. If they have guests that are difficult to work with may be a challenge. Seeking out potential business in the area can come as a challenge too. Communicating all policies and procedures to the entire staff while adhering to federal, state and local laws may make the job challenging for GM’s. When someone is getting into the field of becoming a General Manager of a hotel, of course schooling is required. Hotel general managers must have a bachelor’s degree in hospitality or hotel management, though more employers are now seeking those with a master’s degree in the field. A bachelor’s degree takes four years to earn, and a master’s degree...
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