Background of the Study
Nieto Dental Clinic is a private dental clinic with a primary mission to help create a beautiful smile, and to provide a complete quality dental care for all the patients. Nieto Dental Clinic aims to provide the patients with a premium level of service and to raise the standard of Dental care in the Philippines. Nieto Dental Clinic is passionate about ensuring that the patients are experiencing a relaxing and satisfying service as possible. They give their hearts and soul in putting the patients at ease, and keeping the lines of communication open to give them the kind of personalized dental treatment and care they require, based on their needs and specifications.
Nieto Dental Clinic offers some of the most competitive rates for top quality dental packages, both for local resident and international dental patients seeking the best and cosmetic dental treatment at affordable cost. Nieto Dental Clinic offers the different dental treatment and services such as Oral Prophylaxis (Cleaning), Restoration (Filling), Prosthodontics (Dentures, Crown, Bridged), Orthodontics (Braces), Surgery (Extraction/Impaction), Endodontic (Root canal treatment), and Cosmetics (Tooth Whitening) and other related services.
The business started operating in April year 2002 by Jocelyn Evangelista Nieto, MDM, a highly professional, skilled and trained Gen. Dentist and Orthodontist with the goal to make her Clinic, Nieto Dental Clinic, an integral part of one popular Clinic in the Philippines. Nowadays, two dentists run the clinic. With regular clients of eight to twelve clients a day, the clinic is having a hard time with their scheduling. Aside from these regular clients are the walk-in patients , or first timer patients, who also affects the scheduling of the firm.
Overview of the Current State of Technology
Nieto Dental Clinic has no current computerized system. They do the manual transactions the same as the other dental clinics here in our country. They use Fill up forms, Record Book, and Credit Card Swipe Reader.
For first timer patients, or walk – ins, they present a patient form from the Philippine Dental Association to be filled up by the client. This form will serve as the client’s record in the clinic and can be a reference for their dental history. After passing the form, the patient will tell the front desk staff of the service he wants to avail and then afterwards he will be given the service that he wanted.
The client’s history will be based on the forms they filled up and this may serve as the dentist’s reference of the past dental activities of the patient. In this record , the dentist could monitor who are the patients that are active and not.
A client could set an appointment for their dental transactions. Telephone is the primary source of communication of the patients to the dental clinic because most patients use telephones to set an appointment or take a schedule with the dentist. Appointments are recorded by writing it in a record book in order for the staffs to remember and make track of the appointment, schedules and activities of the clinic. Before the day of the appointment, the clinic will call the patient to assure the presence of the client in his appointment.
Payments are done through three payment terms. First is the Cash Policy. In this policy , the client who are able to pay the bills of services that he take will pay right after the dental activities are done. Second term is the use of credit cards. The client will show his card and the front desk staff will swipe it to the card swiper/reader and the transaction is done. The third term is the use of health cards. Health cards could come from different companies. It serves as a benefit of the patient from his work that may be helpful.
Nieto Dental Clinic uses a new technology for the...