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THANH LONG PHAN

UNIT 901, 361 SUSSEX ST, SYDNEY, New South Wales 2000
• Mobile 0420335993
• body_xipo2803@yahoo.com

OBJECTIVE
Enjoy working in F&B department to practice and learn more experience for future job. The expected position in the future is a restaurant manager.

WORK EXPERIENCE

March – October, 2010: Megastar Company, Saigon
• Part-time job
• Check quantity of people and report the feedback of customers. October, 2010 – October, 2011: Sheraton Hotel SaiGon
• Food and beverage attendant

• Prepare mice en place for service

• Assist the kitchen when required

• Performing a la carte sequence of service integrating food and beverage.

• Dispensing a range of alcoholic and non-alcoholic beverages.

• Operating both manual and MICROS electronic point of sale systems.

• Completing cashiering duties

October, 2011 – August, 2012: Chill Sky Bar SaiGon
• Supervisor - Handle service quality of staff

• Performing a la carte of food and beverage.

• MICROS electronic point of sale systems

• Communication skills

• Customer services.

August 2012 – January 2013: GIA HOI Vietnamese restaurant - Sydney • Serving Pho – beef noodles and Vietnamese traditional food. • Learn and get more experiences about take-away service • Prepare service place.

• Improving customer services.
• Communication with customers

EMPLOYMENT HISTORY
March – October, 2010: Megastar Company, Saigon
• Skills gained (communication, team work, interpersonal, problem solving, etc)

October, 2010 – October, 2011: Sheraton Hotel SaiGon
• Serving western food and beverage
• Setting up that follow fine dining standard
• Communication with customer
• Making coffee , tea and serve alcoholic and non-alcoholic beverages • Cashier

October, 2011 – August, 2012: Chill Sky Bar SaiGon

• Handle service quality of staff

• Food and beverage for dinner, buffet, cocktail party and tea break

• Working in a busy environment

• Improving customer services.

• Communication with customers

August 2012 – January 2013: GIA HOI Vietnamese restaurant - Sydney • Serving Pho – beef noodles and Vietnamese traditional food • Assist as hand-kitchen when required
• Communication with customers
• Learning customer services

EDUCATION

August 2012 – PresentRaffles Internation College of Design and Commerce

• North Sydney, NSW 2026

October 2010 – August 2012Raffles Internation College of Design and Commerce * Ho Chi Minh City, Viet Nam
* Studying toward:
* Advance Diploma of Tourism and Hospitality

LANGUAGES AND OTHER SKILLS

LanguageEnglish: verbal communication and writing
Other skills Computer skills: Microsoft Word and Powerpoint

KEY ACHIEVEMENTS

2010 Advance Diploma Degree Raffles International College

Stregth

* Good communication skills

* Experiences in hospitality aspect.

* Sale skills

* Have good customer service skills

* Excellent interpersonal skills and good biography

* Adapt new environment easily

* Hard-working, friendly, enthusiasm, confident and responsibility

INTERESTS AND HOBBIES

* Cooking

* Traveling

* Hanging out

REFEREES
* Charlie Chanh
* Restaurant manager
* Signature Restaurant – Sheraton Saigon
* Phone : (+84) 0909625556
* Mr.Hai
* Assistant manager sky bar
* Chill Sky Bar Saigon
* Phone: (+84) 0907243134

I am currently studying towards my Bachelor of business in Hospitality Management and I am available and prepared to start working immediately....
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