Customer Service at Datatronics

Customer Service at Datatronics
Sandeep Goud Puli
IT Policy & Strategy, IST-7100
Wilmington University

Table of contents

1. Introduction………………………………………………………………………….3

2. Role of customers in business……………………………………………………….3

3. Main concerns………………………………………………………………………..4

4. Opportunity areas for customer satisfaction…………………………………………5

5. Conclusion……………………………………………………………………………7

6. References…………………………………………………………………………….8

CASE STUDY 1

Introduction:

Datatronics is an organization, built in 1971, that serves their customers with Enterprise Resource Planning facilitated game plans. The organization comprises of two different organizations units: Datatronic Distribution, Inc., and Datatronics Romoland, Inc. June 15, 2006 - Redmond, WA – Medtronic Emergency Response Systems, a bit of Medtronic Inc., regarded Datatronics their 2006 Supplier Performance Award as Outstanding Supplier of the Year. Randy Eller, the VP Sales and Marketing for Datatronics commented that this honour contemplates Datatronics obligation to give unprecedented quality, worth and customer organization to most of their customer (Randy Eller, 2006).At Datatronics they characteristic their prosperity not just to their incredible Service, Quality and Performance, additionally to an Excellence in Attitude to be the Best Supplier to their clients in dealing with the needs. The majority of their Manufacturer Representatives rate Datatronics as the Best Principal they speak to in reacting to their clients' requirements. Datatronics is completely dedicated to convey 100% Quality, 100% of the Time. "Let the over 1600 employees of Datatronics worldwide prove that customer satisfaction is our #1 goal" is the major statement highlighted on their official website.

Their improvement is generally credited to acquisitions of more diminutive contenders. E-Z RP was such an association, to the point that disregarding its worthless size

References: Introduction retrieved from: http://www.datatronics.com/about.asp http://www.datatronicsblog.com/search?updated-max=2010-04-13T15:16:00-07:00&max-results=20&start=1&by-date=false; Medtronic 2006 Supplier Performance Award,2006 http://www.datatronics.com/news.asp Role of customers in business retrieved from: http://ezinearticles.com/?The-Role-of-Customers-in-Your-Business-Success&id=2423036 Opportunity area for customer satisfaction retrieved from: http://brand-blog.drthomasbrand.co.za/2011/10/how-do-the-concepts-of-%E2%80%9Ccustomer-service%E2%80%9D-%E2%80%9Ccustomer-loyalty%E2%80%9D-being-%E2%80%9Con-brand%E2%80%9D-and-%E2%80%9Cliving-the-brand%E2%80%9D-fit-together/ Case: Customer service at Datatronics (james D. Mckeen/Heather Smith)