Customer Service
Customer Service Questionnaire (step 5 of 6) Screening Questions | Instructions
This questionnaire has been designed to help us to understand whether the role of customer assistant is right for you, as well as help you to understand more about what it might be like to work for Tesco. Based on actual experiences of Tesco customer assistants, each question describes a situation that you might find yourself in while at work. You should imagine yourself as a customer assistant in each situation and select one of the three options. The one you select is the option you would do in each of the given situations. | | *Question 1
You are refilling a section of shelves in the store which you need to have completed before your break. Your manager approaches you and asks you to take your break an hour earlier as one of your colleagues needs to leave early today.Answer A: Agree to change the time of your break and ask if a colleague can finish refilling the section.
Answer B: Tell your manager that you cannot change the time of your break as you need to finish refilling the shelves.
Answer C: Agree to change the time of your break and check with your manager that you can finish refilling the section after your break. | | | *Question 2
You have been serving at the checkout during your shift. It has been a quiet morning and the store has not had many customers. There are no customers waiting to be served at your checkout. A customer on the checkout next to you is struggling to pack their shopping.
Answer A: Leave your checkout and help the customer to pack their shopping.
Answer B: Find a colleague to help the customer to pack their shopping.
Answer C: Take the opportunity to have your break while there are no customers to serve. | | | *Question 3
You are refilling shelves when you notice a customer putting products in a bag that they are carrying rather than a basket or a trolley. The customer could be intending to pay for
This questionnaire has been designed to help us to understand whether the role of customer assistant is right for you, as well as help you to understand more about what it might be like to work for Tesco. Based on actual experiences of Tesco customer assistants, each question describes a situation that you might find yourself in while at work. You should imagine yourself as a customer assistant in each situation and select one of the three options. The one you select is the option you would do in each of the given situations. | | *Question 1
You are refilling a section of shelves in the store which you need to have completed before your break. Your manager approaches you and asks you to take your break an hour earlier as one of your colleagues needs to leave early today.Answer A: Agree to change the time of your break and ask if a colleague can finish refilling the section.
Answer B: Tell your manager that you cannot change the time of your break as you need to finish refilling the shelves.
Answer C: Agree to change the time of your break and check with your manager that you can finish refilling the section after your break. | | | *Question 2
You have been serving at the checkout during your shift. It has been a quiet morning and the store has not had many customers. There are no customers waiting to be served at your checkout. A customer on the checkout next to you is struggling to pack their shopping.
Answer A: Leave your checkout and help the customer to pack their shopping.
Answer B: Find a colleague to help the customer to pack their shopping.
Answer C: Take the opportunity to have your break while there are no customers to serve. | | | *Question 3
You are refilling shelves when you notice a customer putting products in a bag that they are carrying rather than a basket or a trolley. The customer could be intending to pay for