Preview

Critically review the situation at RestaurantCo and identify the strengths and weaknesses of its approach to managing human resources

Powerful Essays
Open Document
Open Document
2928 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Critically review the situation at RestaurantCo and identify the strengths and weaknesses of its approach to managing human resources
Critically review the situation at RestaurantCo and identify the strengths and weaknesses of its approach to managing human resources

Critical Essay for Introduction to Human Resource Management
Student name:
Professor’s name:
Tutorial time:
Due submitted:
This essay analyses the case of RestaurantCo, a large non-unionised restaurant company with over 300 branches across the UK, and more than 7000 employed staff members (Suter & Marchington 2011). According to Brad and Gold (2012, p.401) the term non-unionised is a ‘workplace, where managers have flexibility in designing work, selecting, promotion and training people, and determining rewards and other human resources (HR) practices.’ As briefly defined managers carry out many duties and responsibilities for the business.
In order to have a better understanding of the role of line managers and employee relations at RestaurantCo it would be necessary to explore and outline the strengths and weaknesses of the company. To be more specific, this essay will explore and outline the main strengths and weaknesses in the working style of branch managers and the structural centralisation within the organisation, the formal and informal employee involvement and participation (EIP) practices, the working relationships between front line managers and employees, and the competitive effectiveness of the organisational HRM system and capability framework for branch managers.
This case study of RestaurantCo focuses on the organisational problems that stems from the centralisation of corporate decision making and monitoring. The company regarded itself as a high quality restaurant business with a strong focus on positive employee relations thus reflected in their history of informal employment relations approach (Suter & Marchington 2011). However, since the change in ownership the company had to implement new business strategies and HR practices as well as make further



References: Marchington, M & Kynighou, A 2012, 'The dynamics of employee involvement and participation during turbulent times ', The International Journal of Human Resource Management, vol.23, no.16, pp. 3336-3354 viewed on 2 September 2013, Ebsco database.

You May Also Find These Documents Helpful

  • Best Essays

    Assignment 4 432 APA

    • 2590 Words
    • 7 Pages

    Cotton, J. L. (1996). Employee involvement. In C. L. Cooper & I. T. Robertson (Eds.), International review of industrial and organizational psychology (Vol. 11, chap. 7, pp. 219-242). New York: Wiley Ltd.…

    • 2590 Words
    • 7 Pages
    Best Essays
  • Better Essays

    Castle’s Family Restaurant’s mission is to promote customer loyalty by providing outstanding quality, service, cleanliness, and value and to promote employee loyalty through leadership training, promotion, benefits, and rewards. Castle’s Family restaurant currently employee’s approximately 300-340 employees of which 40% is full time; in the eight restaurants owned in the northern California area. Currently Jay Morgan is both operations manager and HR manager for the eight restaurants in which time and money is spent traveling between the eight restaurants to manually complete each restaurants HR tasks. Sales have shown improvement over the past ten years since Castle’s Family Restaurant opened up their doors, but continue to struggle with employee satisfaction that accounts for the increased turnover rates the company has experienced in the past two years. It is the mission of the company to not only satisfy their customers needs but also their employee’s and therefore it is imperative that the necessary means be taken to decrease the increased employee turnover…

    • 1041 Words
    • 5 Pages
    Better Essays
  • Powerful Essays

    Report Tma04

    • 4361 Words
    • 18 Pages

    I work for McDonald's Restaurants UK Ltd. as a Breakfast Manager and Inventory Manager Assistant. My roles and responsibilities consists of opening procedures, which are mainly ensuring there is sufficient raw materials available for a smooth breakfast operation, cash handling procedures, which are mainly ensuring there is enough change on the floor available for staff by following company security guidelines, rotation of raw food, following the "first in first out" procedures by monitoring use by dates. This is to maintain the branch's financial position by minimize waste and also provide the best possible quality food for our customers. My daily responsibilities also includes ongoing training and coaching, providing corrective feedback to my crew members, ensuring the correct procedures are followed and maintain a good working environment.…

    • 4361 Words
    • 18 Pages
    Powerful Essays
  • Good Essays

    B120 Tma01

    • 662 Words
    • 3 Pages

    In this report, as requested, I hope to help you understand the current situation, of the Lodge Bistro Chain. I believe the issues affecting the business are: staffing problems, growing competition, inconsistency in the approach of management, attracting lower spending customers, disagreement between managers and company standards lowering.…

    • 662 Words
    • 3 Pages
    Good Essays
  • Good Essays

    Hris Course Project

    • 511 Words
    • 3 Pages

    Castle’s Family Restaurant is a local, small family owned business. Business is booming due to the location of the restaurants. The family-owned business is usually a case of a dream vs. reality. With crazy hours, small profits and no relief, a small business is tough to handle. Finding employees who are the right “fit” is especially difficult for smaller, family owned businesses, which often do not have the luxury of a human resources department. Jay Morgan is the operations manager but playing two roles in this company by also acting as the HR manager, which is not good for him or for the company. As a Human Resource consultant for a small franchise like Castle’s, I would want to ensure that the restaurant is operating well because I know the success of the restaurant is heavily built around the flow in which it functions. The work environment of a restaurant is usually fast paced, and requires the maximum efficiency. Employees are almost always part-time workers, except for managers and other supervisors. Mr. Morgan is traveling too much during the week to each location to handle several to almost all of the HR functions.…

    • 511 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    The food industry in Canada, with its highly competitive market continues to evolve and change each day, affected by its financial surroundings, mechanical progression and accordingly, the shifting nature of consumer behavior (Office of Consumer Affairs, 2013). Canadian restaurant sector can be divided into three groups, the fast food or quick service, the mid- scale casual dining, and the fine dining. Ostensibly dominating the second group of casual dining is the Boston Pizza International Inc. (also known as BP). This research project is based on the Boston Pizza perceived as a Platinum Member of Canada 's 50 Best Managed Companies. This is to appreciate how the company has placed itself in the market and the factors at play, which have contributed not only to scale the pinnacle of success but also ward off the strategies of competitors and new entrants alike. Data collected is through the information available on the company’s website and other relevant websites, journals and articles and hence the implied limitation. It begins with the evaluation of the impact of various functions of the Boston Pizza such human resources, finance, operations, and marketing. Review of the organizations design and departmentalization with respect to the geographic location, products, services, and marketing…

    • 6343 Words
    • 17 Pages
    Powerful Essays
  • Good Essays

    There is a long ongoing battle that is being waged between unions and business since the rise of large corporations. Unions were created to fight higher official corruption and to protect workers from unfavorable conditions and unfair treatment by top-level officials, companies take extreme measures to prevent the creation of unions within their organizations. There are positive and negative effects for both nonunion and unionized companies. Preventing workers from unionizing is a difficult task for organizations especially as they expand into the global arena. More is demanded from employees usually with little added benefits (thus the reason for unionization). A notable successful company is Trader Joe’s, who’s business strategy and cultural…

    • 860 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    Castle Family Restaurant

    • 1300 Words
    • 6 Pages

    The Aspen Institute. (2012). The Restaurant Workforce in the United States. Workforce Strategies Initiative, 3.…

    • 1300 Words
    • 6 Pages
    Powerful Essays
  • Powerful Essays

    The study focuses on McDonald’s workforce characteristics and the restaurants’ hierarchy. The findings presented in the study are a fraction of a larger study conducted in some European Countries about McDonald’s labour relation practices. They are based on questionnaires, interview, and an observation conducted between 1994 and 1997. Most of the analysis is…

    • 2069 Words
    • 9 Pages
    Powerful Essays
  • Good Essays

    B120 Tma01

    • 838 Words
    • 4 Pages

    In this report, I hope to help you understand the current issues and problems of the Lodge Bistro Chain. The obvious problems affecting the business are: high staff turnover, growing competition, external environment due to the current economic climate, inconsistency in the approach of management, a dated concept, reduced spending by customers, disagreement between managers and company standards lowering…

    • 838 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    The supermarket company “Whole foods”, incorporate human and social capital in the way that they teach their organization to grow, “Management’s job at Whole Foods is to make sure that we hire good people, that they are well trained, and that they flourish in the workplace”. (R. Krietner, A. Kinicki 2010, p. 30). By enforcing these standards on human capital, Whole Foods ensures they have individuals with the best potential for growth within the company. The role human capital plays remain a critical role in the development of any business. Big, well known, companies need people with intellectual backgrounds, knowledge, along with technical skills to advance their companies.…

    • 348 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    The case study of P.F. Chang, a U.S based chain of ‘Asian Bistros’ and ‘contemporary Chinese diners’ “P.F. Chang serves its workers well”, indicates a number of systems in place by the company that allows its managers to plan, organise and lead their workers and control the final product. The communication process is also aided by processes in individual restaurants. Of course, any individual is responsible for their own behaviour and young managers develop their own ‘style’ over time, but for a P.F. Chang manager certain skills need to be mastered to assimilate themselves with the culture and values of the company.…

    • 2782 Words
    • 12 Pages
    Powerful Essays
  • Powerful Essays

    Professional Plan

    • 2394 Words
    • 10 Pages

    Food service managers have a lot of tasks and responsibilities to deal with when running a small restaurant. Before becoming a manager over a restaurant there are tasks that must be met, tasks such as knowing the operations of being a manager. (Operation managers include owners and managers who head small businesses whose duties are primarily management). (The duties and responsibilities of an operation manager include formulating policies, managing daily operations, and planning the use of materials and human resources) (“General and operations manager”, 2010, para.1).…

    • 2394 Words
    • 10 Pages
    Powerful Essays
  • Powerful Essays

    Fast Food Industry

    • 2090 Words
    • 9 Pages

    The fast-food industry has been developing rapidly and has successfully penetrated majority of the markets globally, at the same time bringing about several significant changes in practices, work and employment relations. Fast-food restaurants are distinguished and characterized by their inexpensive food products prepared in a standardized method that is dispensed to their customers quickly and efficiently for takeaway or dine-in and are usually packaged without the provision of utensils. However, the rapid expansion and proliferation of the industry was not a smooth transition, instead, it has brought about several controversies and criticisms. Such growth and success has brought disadvantages to workers’ rights, wages and the conditions of work (Royle & Towers, 2002) as well as providing a greater insight on how work and employment relations should be better managed.…

    • 2090 Words
    • 9 Pages
    Powerful Essays
  • Satisfactory Essays

    case study

    • 462 Words
    • 2 Pages

    Firstly, his approach is really great. He knows that the real differences between restaurants are something more than tasty food. A good connection with customer is more important. It is by the communications, he always know what is the customer real needs and always catch up with their the latest trendiness, so that he can attract more customers come. Secondly, he knows well about all his employees. He knows what is the merit and weakness of each of them, and then he can arrange their positions according to that information, so that they can work more efficiently and also feel comfortable to the working environment.…

    • 462 Words
    • 2 Pages
    Satisfactory Essays

Related Topics