Critical path:
1.1 Two functional areas of Ritz-Carlton and evaluation of their interrelationship between the different processes and functions
Structure of Ritz Carlton
The Ritz-Carlton is an international luxury company. It is a complex system within 80 properties worldwide and using 17 languages. To take most advantages in coordination, communication and focus on the tasks, Ritz-Carlton applies geographic structure in their business.
Figure 1: Ritz-Carlton’s geographic structure
It is easy to manage and control business in different areas by geographic structure. Ritz Carlton divides their structure into areas: USA & Canada; Europe; Asia-Pacific; Middle East & Africa; and Mexico, Caribbean & Latin America. Because of different religions, cultural, hobbies, needs and demands,… the manager of each areas take responsible for controlling. All areas have offices such as Production, Human resources, Marketing and Finance Departments with special functions.
Culture of Ritz-Carlton
The Ritz-Carlton Hotel is luxurious, elegant and formal. With motto “We are Ladies and Gentlemen serving Ladies and Gentlemen”, Ritz-Carlton’s culture is person culture. Ritz Carlton pursues their vision of making Marriott the #1 hospitality company in the world, they never lose sight of their founding principles and their proud heritage. Managers exist only with the consent of those managed. The culture main focus on luxury, comfort, style, hospitality and the cuisine, in order to meet the objective of company is to give its customers a service like kings and queens. Employees of this organization are trained in very precise standards and specification for treating customers.
"While service is declining in other industries, The Ritz-Carlton Hotel Company, L.L.C. has continued to increase it's business and offer its guests unparalleled levels of customer service," said Ms. Oreck (n.d) - Vice President of The Leadership Center for The Ritz-Carlton Hotel Company, L.L.C. "This can only be done
Structure of Ritz Carlton
The Ritz-Carlton is an international luxury company. It is a complex system within 80 properties worldwide and using 17 languages. To take most advantages in coordination, communication and focus on the tasks, Ritz-Carlton applies geographic structure in their business.
Figure 1: Ritz-Carlton’s geographic structure
It is easy to manage and control business in different areas by geographic structure. Ritz Carlton divides their structure into areas: USA & Canada; Europe; Asia-Pacific; Middle East & Africa; and Mexico, Caribbean & Latin America. Because of different religions, cultural, hobbies, needs and demands,… the manager of each areas take responsible for controlling. All areas have offices such as Production, Human resources, Marketing and Finance Departments with special functions.
Culture of Ritz-Carlton
The Ritz-Carlton Hotel is luxurious, elegant and formal. With motto “We are Ladies and Gentlemen serving Ladies and Gentlemen”, Ritz-Carlton’s culture is person culture. Ritz Carlton pursues their vision of making Marriott the #1 hospitality company in the world, they never lose sight of their founding principles and their proud heritage. Managers exist only with the consent of those managed. The culture main focus on luxury, comfort, style, hospitality and the cuisine, in order to meet the objective of company is to give its customers a service like kings and queens. Employees of this organization are trained in very precise standards and specification for treating customers.
"While service is declining in other industries, The Ritz-Carlton Hotel Company, L.L.C. has continued to increase it's business and offer its guests unparalleled levels of customer service," said Ms. Oreck (n.d) - Vice President of The Leadership Center for The Ritz-Carlton Hotel Company, L.L.C. "This can only be done