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Crisis Management in Tourism Destination

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Crisis Management in Tourism Destination
In modern world tourism has become a huge industry with the increased number of tourists each year. There are some tourism attractions in every country and with proper maintenance and planning these tourism attractions can earn a healthy amount of revenue each year. People are becoming more adventurous and started exploring the globe more than before. This is a huge opportunity for the tourism industry to flourish. Destination management is now a major concern for many countries having tourism attractions and for this the number of tourists is increasing every year. As the destinations are becoming popular, the management of these destinations are also becoming crucial as newer opportunities and threats are emerging. Long term planning and monitoring regarding all the features of tourism destination is barely important to grow the business.
Every business or industry has to face some challenges and threats. Tourism is not an exception. These problems or crisis may be both man made and natural. Some of these crisis related to tourism are; environmental crisis, political crisis, economical crisis, terrorism, social crisis and so many. When a crisis turns into an uncontrollable situation and when the bad impact of it is massive, it can be termed as “disaster”. To secure the flawless operation of tourism business any unpleasant event or disaster must be fought well by the destination managers. And to ensure this the destinations must be prepared.
Lots of theoretical models and illustrations are available done by different tourism researchers to combat the tourism disasters successfully. The main goal of this piece of writing is to find out the efficiency of the existing models in tourism crisis management. With the help of a case study the application and efficiency of theoretical model will be analysed. The case study which is being used here is on earthquake in the central region of Turkey (1999). The main objective of the study is to focus on how Turkish



References: Beirman, D. (2003) Restoring Tourism Destinations in Crisis: A Strategic Marketing Approach. CABI Publication. UK. Durocher, J. (1994) Recovery marketing: what to do after a natural disaster. Cornell Hotel and Restaurant Administration Quarterly. Vol.35, No. 2, pp. 66-71. Faulkner, B. (2001) Towards a framework for tourism disaster management. Tourism Management. Vol. 22. pp. 135-147. Elsevier Science Ltd. Faulkner, B. and Russell, R. (2000) Turbulence, Chaos and Complexity. Tourism in the Twenty First Century. Continuum. London. UK. Glaesser, D. (2006) Crisis Management in the Tourism Industry. 2nd Edition. Butterworth-Heinemann. UK. Henderson, J. C. (2007) Tourism Crises: Causes, Consequences & Management. Butterworth-Heinemann. USA. Huan, T.-C., Beman, J. and Shelby, L. (2004) No-Escape Natural Disaster: Mitigating Impacts on Tourism. Annals of Tourism Research. Vol. 31, No. 2, pp. 255-273. Hystad, P. W. and Keller, P. C. (2008) Towards a destination tourism disaster management framework: Long-term lessons from a forest fire disaster. Tourism Management. Vol. 29. pp. 151–162. Kash, T. J. and Darling, J. (1998) Crisis management: Prevention, diagnosis and intervention. Leadership & Organization Development Journal. Vol. 19. No. 4. pp. 179-186.

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