course
BSP PROCEDURES TRAINING
UKRAINE
Irina Gogenko – Coordinator, Customer Services
Kyiv
2012
Competition Law & IATA
This training is being conducted in compliance with the Provisions for the Conduct of the
IATA Traffic Conferences. Pursuant thereto, we will not discuss fares or charges, nor are we allowed to discuss remuneration levels of any intermediaries engaged in the sale of passenger air transportation or any other competitively sensitive topics.
2
Training Contents
Содержание Трейнинга
Introduction to BSP
What is BSP
Governance, Resolutions / Manuals
Customer Support
Reporting Routines: Ticketing / Billing / Payment
Ticketing Systems / Traffic Documents / Ticketing Authority
Ticket Issues (ET, V-MCO, V-MPD)
Refunds
Reporting / Billing / ADMs & ACMs
Remittance & Settlement / Payment Discipline
BSP Reports
BSPlink
3
SECTION 1
What is BSP
Billing and Settlement Plan – A carrier neutral reporting /
accounting system run by IATA
Use of neutral traffic document (STD) and one single reporting point
BSP Reports are official accounting documents
A network of approved Agents who issue Traffic
Documents on behalf of the Airlines
Agents Accreditation – System of financial guarantee / Criteria control
Airlines Ticketing Authority
A clearing instrument to reconcile the sales by Agents to
the Airlines that own sales
Passenger Sales Agency Agreement (PSAA)(Resolution 824) – Monies in trust
5
What is BSP:
A
Agents
B
C
D
AGENT: Sell tickets on many carriers - Reports to one central point = BSP
AIRLINE: Many sales outlets Reports received from one central point = BSP
AA
BB
Airlines
6
CC DD
7
How does the BSP work?
Accredited Agent receives tickets stock from IATA
Accredited Agent issues E-ticket via GDS
Passenger pays and receives a E-ticket from the Agent
Airline carries the passenger
GDS
UKRAINE
Irina Gogenko – Coordinator, Customer Services
Kyiv
2012
Competition Law & IATA
This training is being conducted in compliance with the Provisions for the Conduct of the
IATA Traffic Conferences. Pursuant thereto, we will not discuss fares or charges, nor are we allowed to discuss remuneration levels of any intermediaries engaged in the sale of passenger air transportation or any other competitively sensitive topics.
2
Training Contents
Содержание Трейнинга
Introduction to BSP
What is BSP
Governance, Resolutions / Manuals
Customer Support
Reporting Routines: Ticketing / Billing / Payment
Ticketing Systems / Traffic Documents / Ticketing Authority
Ticket Issues (ET, V-MCO, V-MPD)
Refunds
Reporting / Billing / ADMs & ACMs
Remittance & Settlement / Payment Discipline
BSP Reports
BSPlink
3
SECTION 1
What is BSP
Billing and Settlement Plan – A carrier neutral reporting /
accounting system run by IATA
Use of neutral traffic document (STD) and one single reporting point
BSP Reports are official accounting documents
A network of approved Agents who issue Traffic
Documents on behalf of the Airlines
Agents Accreditation – System of financial guarantee / Criteria control
Airlines Ticketing Authority
A clearing instrument to reconcile the sales by Agents to
the Airlines that own sales
Passenger Sales Agency Agreement (PSAA)(Resolution 824) – Monies in trust
5
What is BSP:
A
Agents
B
C
D
AGENT: Sell tickets on many carriers - Reports to one central point = BSP
AIRLINE: Many sales outlets Reports received from one central point = BSP
AA
BB
Airlines
6
CC DD
7
How does the BSP work?
Accredited Agent receives tickets stock from IATA
Accredited Agent issues E-ticket via GDS
Passenger pays and receives a E-ticket from the Agent
Airline carries the passenger
GDS