Policies, regulations and legislations have enabled the home to improve its working practices and policies. More so, without sound policies and procedures that is relevant to the requirements of the national policy as well as meets the needs of the local clients. Also having the relevant documentations would enable the Care Home to show that they are providing quality service and developing their services. The level of the management that approves the documentation further shows the commitment of the organisation to quality of service, which would in turn improve the degree of trust that the client and other external stakeholders have in the organisation. Policies and procedures are important, in that they provide a basis for the implementation of a system upon which all facets of the care home’s services could be measured. They serves as the basis upon which the expectations of the service users, delivery of quality care as well as the compliance with governmental and professional regulations are based. It is important to note that without appropriate policies and procedures being implemented, the improvement of the level of the quality of the services being rendered will be difficult to facilitate. Without policies and procedures, achievements will be based on the individual efforts of staff instead…