Constructive Feedback Worksheet
University of Phoenix Material
Individual Worksheet: Constructive Feedback (Due Week Two)
There are four guidelines for effective feedback:
1) Describe the situation or behavior
a) specifically
b) without making assumptions
c) in concrete terms, not judgments
2) Explain your reaction to the behavior, or the consequences of the behavior
a) specifically
b) related to the behavior, not the person
c) calmly
d) without exaggeration
3) Request a change (if needed)
a) realistically
b) invite discussion
4) Express the potential results of change (if needed).
a) realistically
b) specifically
Exercise #1
Read the following descriptions of situations or behavior and mark the response in each set that is most appropriate.
1) In addressing an employee who repeatedly demonstrates a large degree of disorganization
a) When you can’t find that correspondence file I requested …
b) When your filing system is so disorganized you can’t find the file I requested …
c) When you lose the file I requested …
2) In addressing an employee or team member that has difficulty adhering to deadlines…
a) When you can’t plan ahead and meet a simple writing deadline …
b) When you don’t meet your responsibilities on deadlines …
c) When you miss the writing deadline for our spring promotion…
Exercise #2
Read the following explanations of “reactions” and mark the answer in each set that is most appropriate.
3) When you can’t find that correspondence I requested …
a) You’ll look pretty inefficient to others.
b) I get irritated because it slows down my work on the project.
c) It could be the last straw that sends our company over the edge.
4) When you miss the writing deadline for our spring promotion …
a) The campaign may not go out on time, and I could fail to meet the sales goals I’m accountable for, including losing my bonus.
b) Your reputation for reliability may suffer.
c) I start thinking you’re totally unreliable.
Exercise #3
Read the following requests
Individual Worksheet: Constructive Feedback (Due Week Two)
There are four guidelines for effective feedback:
1) Describe the situation or behavior
a) specifically
b) without making assumptions
c) in concrete terms, not judgments
2) Explain your reaction to the behavior, or the consequences of the behavior
a) specifically
b) related to the behavior, not the person
c) calmly
d) without exaggeration
3) Request a change (if needed)
a) realistically
b) invite discussion
4) Express the potential results of change (if needed).
a) realistically
b) specifically
Exercise #1
Read the following descriptions of situations or behavior and mark the response in each set that is most appropriate.
1) In addressing an employee who repeatedly demonstrates a large degree of disorganization
a) When you can’t find that correspondence file I requested …
b) When your filing system is so disorganized you can’t find the file I requested …
c) When you lose the file I requested …
2) In addressing an employee or team member that has difficulty adhering to deadlines…
a) When you can’t plan ahead and meet a simple writing deadline …
b) When you don’t meet your responsibilities on deadlines …
c) When you miss the writing deadline for our spring promotion…
Exercise #2
Read the following explanations of “reactions” and mark the answer in each set that is most appropriate.
3) When you can’t find that correspondence I requested …
a) You’ll look pretty inefficient to others.
b) I get irritated because it slows down my work on the project.
c) It could be the last straw that sends our company over the edge.
4) When you miss the writing deadline for our spring promotion …
a) The campaign may not go out on time, and I could fail to meet the sales goals I’m accountable for, including losing my bonus.
b) Your reputation for reliability may suffer.
c) I start thinking you’re totally unreliable.
Exercise #3
Read the following requests