Concept Experiences Perception

Topics: Perception, Sense, Mind Pages: 5 (538 words) Published: October 8, 2014
ASSIGNMENT NO 1
PART A
PERCEPTION IN SERVICE SECTOR
INTRODUCTION: PERCEPTION IS AN INDIVIDUALS WINDOW TO THE WORLD. PERCEPTION IS AN ACTIVE PROCESS OF SELECTING,ORGANIZING,AND INTERPRETING PEOPLR,OBJECTS,EVENTS,SITUATIONS.IT MAY BE DEFINED A THE PROCESS OF SELECTION,ORGANIZATION, AND INTERPRETATION OF SENSATIONS TO PROVIDE EXPERIENCE FOR THE INDIVIDUAL. DEF :A PROCESS BY WHICH INDIVIDUALS SELECT, ORGANIZE AND INTEPRET THEIR SENSORY IMPRESSIONS TO GIV MEANING TO THEIR ENVIROMENT;PERCEPTION CAN BE ADD FROM REALITY. PERCEPTION DEFINES REALITY:

OBJECTIVE REALITY: WHAT TRULY EXISTS IN THE PHYSICAL WORLD TO THE BEST TO ABILITIES TO MEASURE IT.? PERCEIVED REALITY: WHAT INDIVIDUAL EXPERIENCES THROUGH ONE OR MORE SENSES. THE KEY UNDERSTANDING IS TO RECOGNIZE THAT IS A UNIQUE INTERPRETATION OF THE SITUATION, IN SHORTB IT IS A COGNITIVE PROCESS THAT SHOWS A UNIQUE PICTURE THAT MAY BE DIFFERENT FROM REALITY. PERCEPTION CAN BE DESCRIBED AS THREE PHASE PROCESS OF SELECTING, ORGANIZING, AND INTERPRETING INFORMATION.

FIG:ELEMENTS OF PERCEPTION

IMPORTANCE OF PERCEPTION:
IT HELPS IN SHAPING PERSONALITY.
INTERPERTS WORLD AROUND US.
IT DISTINGUISHES BETWEEN WORLD AND REALITY.
TO UNDERSTAND CONTROL HUMAN SENSE AND BEHAVOUR.

PERCEPTION PROCESS:
IT IA AN ACTIVE PROCESS, PERCEIVER PLAYS AN IMPORTANT ROLE.THE PERCEIVER ATTEND INPUTS, INTERPRETS THE MEANINH OF THE CONSTUCTION;

FIG:MODEL OF PERCEPTION PROCESS

WE TEND TO SELECT OR ATTEND TO:
PATTERN
INTENSITY
REPITITION
CONTRAST
MOTIVES
WE CONTRUCT OUR PERCEPTIONS BY:
PROTOTYPES
SCRIPTS
PERCEPTUAL SCHEMA
PHYSICAL CONSTUCTS
ROLE CONSTRUCTS
INTERPRETATION:
PAST EXPERIENCES
SEL CONCEPT
EXPECTATION
KNOWLEDGE
ASSUMPTIONS

FACTORS INFLUECING PERCEPTION:
PERCEPTION OF PERSON PERCEIVED:
COMMUNICATION
PHYSICAL APPERANCE
PERSONAL CHARACTERISTICS
VALUES
NEEDS
GOALS
INTERESTS
BELIEFS
EXPECTATIONS
EDUCATION
WANTS
PERCEPTION OF THE PERCEIVER:
RESPONSE
SELF CONCEPT
EXPERIENCES
PERCEPTION OF THE SITUATION
ROLE
SOCIAL CONTEXT
LOCATION

PART B
ANALYSE YOUR PERSONALITY AND EXPALIN HOW YOU WILL FIT AND SUCCESSFUL IN THE SECTOR. TO BE SUCCESSFUL IN SERVICE SECTOR THERE ARE SOME SKILLS NEEDED. MY SKILLS OR STRENGTHS:

ANALYTICAL SKILLS: MY SKILSS TO DETECT CUSTOMERS NEEDS AND THEIR WANTS, BASICALLY WHAT CUSTOMER EXACTLY WANTS, TO ANALYSE CUSTOMER REQUIREMENTS AND DEAL WITH IT; COMMINICATION: AS WE KNOW COMMUNICATION PLAYS AN IMPORTANT ROLE , IT SHOULD BE EFFECTIVE AND CUSTPMER SHOULD BE SATISFIED AND SHOULD UNDERSTAND.CUSTOMERS SHOULD BE CONVINCED AND SHOULD TRUST AND SHOULD BE ABLE TO CRACK A DEAL. LEARNER: I ALWAYS LIKE TO LEARN NEW THINGS AND INCREASE KNOWLEDGE. TEAM WORK: WHILE WORKING IN TEAM IT’S EASIER TO IDENTIFY THE PROBLEMS AND WORKING TOGETHER HELPS IN ADRESSING PROBLEMS AND IT WORKS EFFECTIVELY.THUS TEAM WORK PLAYS AN IMPORATNT ROLE IN ANY SECTOR. DECISION MAKER: IN ANY SECTOR, DECISIONS ARE REQUIRED TO TAKE IN ANY SITUATION.MY DECISIONS CAN LEAD TO PRACTICAL THINGS AND REACH THE TARGETS. SELF-MOTIVATION: AT WORK PLACE, SOMETIMES THERE ARE SITUATIONS WHERE WORK PRESSURE INCREASES, I WILL BE ABLE TO CONCERNTATE ON WORK AND ACHIEVE COMPANY’S GOAL. ROBUST: LEARN FROM PAST EXPERIENCES AND WORK WITH WILLIGNESS WHATEVER THE SITUATION IS. IN WHATEVER FIELD WE WORK THIS ARE SOME IMPORTANT SKILLS NEEDED,I AM HARD WORKING,I AM COOPERATIVE,PATIENT,ADJUSTABLE AND WILL CONTRIBUTE TO ORGANIZATION’S GROWTH. AS I AM A SOFTWARE ENGINEER AND OPTED FOR FINANCE,I WILL BE FITTED BANKING AND INSURANCE SECTORS.I DEFINATELY WANT TO WORK IN FINANCE SECTOR. CONCLUSION: THUS WE HAVE STUDIED AND ANALYZED ABOUT PERCEPTION. HOW IMPORTANT IT IS IN WORKPLACE AND HOW TO IMPLEMENT.
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