University of Phoenix
Comprehensive Report on Global Staffing Strategies
As the director of human resources for MediTravel, an organization that assists individuals and Fortune 500 companies in locating cost-efficient medical procedures outside the United States, I have been directed by my CEO to expand our services into Thailand. Currently, MediTravel is contracted with hospitals in Mexico, Costa Rica, India, and Korea. The expansion into Thailand will afford our company the opportunity to provide cost saving, safe, and reliable health care for individuals and companies that want to reduce the amount of monetary resources spent on health care. This paper will cover the definition of medical tourism, Thailand’s country information, human resources challenges, cultural and regulatory factors, organizational effectiveness, recruitment information, changes in organizational structure, and critical point of view. Medical Tourism
Medical tourism is the swiftly growing practice of traveling across international borders to obtain health care. Services usually sought by travelers include complex specialized surgeries in addition to cosmetic surgeries. Because of the rising cost of health care in the United States, companies and individuals are opting to research alternative countries save money. Many surgical procedures performed overseas cost a fraction of the price they do in the United States. According to a 2008 forecast from Deloitte, an estimated 750,000 Americans went abroad for medical procedures ("Deloitte," 2011). The cost of surgery in South Africa, India or Thailand can be one-tenth the cost in Western Europe or the United States. A heart valve replacement can cost $200,000 or more in the United States but can cost as little as $10,000 in India (including round trip airfare and a small vacation package). A knee replacement in Thailand (including six days of physical therapy) costs approximately one-fifth of what the cost is in the United States. Cosmetic surgery savings are even greater with facelifts costing $20,000 in the United States and costing approximately $1,250 in South Africa (Hutchinson, 2005, p. 3). Thailand is currently leading Asia as a medical tourism destination. The number of medical tourists that come into Thailand has been steadily increasing since the early 2000’s. Because of this, Thailand has become one of the top destinations in the global medical tourism market (Hutchinson, 2005). Thailand offers many surgical options to foreign travelers at a significant reduction in cost. They offer numerous procedures in the following categories: 1) cosmetic/plastic surgeries, 2) dental procedures, 3) medical check-up programs, 4) cardiac procedures, 5) orthopedic surgery, 6) infertility treatment, 7) bariatric surgery, and 8) ophthalmology and eye surgeries. Process
The process that MediTravel employs to help their clients is very stringent. The company or individual will contact MediTravel. The patient must see his or her United States based physician prior to scheduling any type of procedure abroad. The patient’s provider will provide the patient with a medical report detailing the nature of the ailment, the provider’s opinion of treatment, medical history, and diagnosis. MediTravel may request further information from the provider based on the country that the procedure will take place. MediTravel will provide the client with the approximate cost based on the choice of hospitals and tourist destinations, and the duration of stay. The client will sign consent agreements and bonds, and a recommendation letter for a medical visa to be obtained at the country’s embassy. The patient then travels to the destination country where MediTravel assigns a case executive who will take care of the patient’s accommodation, treatment, and any other form of care. Once the patient’s treatment is completed,...