Communication Skills

Topics: Communication, Writing, Nonverbal communication Pages: 13 (2271 words) Published: May 12, 2014
Table of Contents

1. Summary
In summary, this report is based on the based on how the skill of effective communication can improve your writing, listening, conflict and anger management skills. It is seen that communication is the key to proper writing which is critical to tertiary education students as is required for the successful completion of a certificate, degree and masters. Also, communication can be an influential force in effective listening, which is important for job interviews, group projects and communication in the workplace. Lastly, there is conflict and anger management which are problems that usually arrive due to the lack of adequate communication skills. 2. Introduction

2.1 Communication
Communication is the exchange and flow of information and ideas from one person to another; it involves a sender transmitting an idea, information, or feeling to a receiver. Effective communication occurs only if the receiver understands the exact information or idea that the sender intended to transmit. Many of the problems that occur in an organization are the either the direct result of people failing to communicate and/or processes, which leads to confusion and can cause good plans to fail (U.S. Army, 1983). The following are elements of communication (Pearson, 1983): 1.1.1 Communication Channels

This is the term given to the way in which we communicate. There are multiple communication channels available to us today, for example face-to-face conversations, telephone calls, text messages, email, the Internet (including social media such as Facebook and Twitter), radio and TV, written letters, brochures and reports to name just a few. As a result choosing an appropriate communication channel is vital for effective communication as each communication channel has different strengths and weaknesses. 1.1.2 Encoding Messages

All messages must be encoded into a form that can be conveyed by the communication channel chosen for the message. We all do this every day when transferring abstract thoughts into spoken words or a written form. However, other communication channels require different forms of encoding, e.g. text written for a report will not work well if broadcast via a radio programme, and the short, abbreviated text used in text messages would be inappropriate if sent via a letter. Complex data may be best communicated using a graph or chart or other visualisation. Effective communicators encode their messages with their intended audience in mind as well as the communication channel. This involves an appropriate use of language, conveying the information simply and clearly, anticipating and eliminating likely causes of confusion and misunderstanding, and knowing the receivers’ experience in decoding other similar communications. Successful encoding of messages is a vital skill in effective communication.

1.1.3 Decoding Messages
Once received, the receivers need to decode the message, and successful decoding is also a vital skill. Individuals will decode and understand messages in different ways based upon any Barriers to Communication which might be present, their experience and understanding of the context of the message, their psychological state, and the time and place of receipt as well as many other potential factors. Understanding how the message will be decoded, and anticipating as many of the potential sources of misunderstanding as possible, is the art of a successful communicator.

1.1.4 Feedback
Receivers of messages are likely to provide feedback on how they have understood the messages through both verbal and non-verbal reactions. Effective communicators should pay close attention to this feedback as it the only way to assess whether the message has been understood as intended, and it allows any confusion to be corrected. Bear in mind that the extent and form of feedback will vary according to the communication channel used: for example feedback during a face-to-face or...
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