Communication in Health and Social Care

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Communication in health and social care
Seeing, hearing

Feelings
Expression

Feeling

Expressing oneself
Seeing, hearing
Understanding
Understanding

Communication cycle
Idea occur- think of something you want to communicate e.g. pass on info or persuade someone to do something. Message coded- think how you are going to say what you are thinking. Message sent- send the message verbally or otherwise.

Message received- the other person sees/hears your message.
Message is decoded by the receiver.
Message is understood- if you have communicated clearly. The other person concentrates. There are no barriers and the other person shows understanding by nodding. 5 types of communication
Verbal communication refers to the use of sounds and language to relay a message. It serves as a vehicle for expressing desires, ideas and concepts and is vital to the processes of learning and teaching. In combination with nonverbal forms of communication, verbal communication acts as the primary tool for expression between two or more people. It includes individuals conversing with each other, be it direct conversation or telephonic conversation. Speeches, presentations, discussions are all forms of verbal communication. Face to face communication (meetings, lectures, conferences, interviews, etc.) is significant so as to build a rapport and trust.

Non-verbal communication is behaviour, other than spoken or written communication, that creates or represents meaning. In other words, it includes facial expressions, body movements, and gestures.  Nonverbal communication is talking without speaking a word. It is very effective, maybe even more so than speech.It is communication of feelings, emotions, attitudes, and thoughts through body movements / gestures / eye contact, etc. Written communication has great significance in today’s business world. It is an innovative activity of the mind. Effective written communication is essential for preparing worthy promotional...
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