Communication and Job Role

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UNIT 501 - USE AND DEVELOP SYSTEMS THAT PROMOTE COMMUNIVATION (SHC51)

1.1 review the range of groups and individuals whose communication needs must be addressed in own job role.

Being able to communicate effectively builds trust, respect, enhances learning and accomplishes goals. Within my job role the level of communication I have to uphold has to be one of paramount importance. I have a role of great responsibility dealing with clients and their families or advocates, internal staff and external agencies. Therefore, my communication has to be clear and concise whilst I am conveying instruction and information. I consider communication to be successful when the desired objective is attained. All communication has a purpose, whether to inform, to convince or to serve some other purpose; communication is what ties all departments within an organisation together.

1.5 Use different means of communication to meet different needs.
The different methods of communication are verbal, non-verbal, sign language, the use of flash cards, written form, electronic, assisted, personal, organisational, formal/informal, public through information and promotional. When communicating with clients, the majority of the aforementioned methods are used. With one particular client who is non-verbal, they have a communication pathway in place. (Refer to house induction) This will include their preferred method of communicate for e.g.; they make different noises at different volumes indicating certain wants or needs, it will also include flash cards for staff to produce for which they can select from. Their families will use the same communication method as will an advocate.

1.1 review the range of groups and individuals whose communication needs must be addressed in own job role.

When I am communicating with internal staff such as regional and area directors, locality managers, personnel, human resources, finance, training and administration staff, senior...
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