'Chapter Summary Of The Managed Heart'

The summary of the book, The Managed Heart, it discusses the job of a flight attendant and how she’s supposed to be super friendly. Which can be related to the example in chapter 10 of door-to-door salesmen. They are also expected to be super friendly as well. In order for them to both manage their emotions, they both trained in how to manage their emotions through different techniques. It’s clear that both these careers involve emotion labor. They no longer get to express their desired emotions; they have to express the emotions that benefit and is determined by their company. In the summary, it also says that this emotional labor is an occupational hazard, which can be seen in the chapter example because it says that around a third of the