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Case Study: Verizon's Adhocratic Organizational Culture

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Case Study: Verizon's Adhocratic Organizational Culture
Like most large successful companies, Verizon has many standard plans, procedures, and policies to guide the actions of their employees. However, Verizon’s commitment to focusing outward on the customer, eliminating bureaucracy, emphasizing adaptability, and encouraging employees to take risks, are clear indicators of Verizon’s Adhocratic Organizational Culture (Verizon (USA), n.d.). To begin with, early in its evolution as a company, Verizon established its Company Credo to guide the actions of its leaders and employees (Strigl & Swiatek, 2011). Verizon’s Company Credo espouses the importance of focusing on the customer, seeing change as an opportunity, and being willing to take risks that benefit customers and the company (Verizon (USA),
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