Case Study Kelly's Assignment in Japan
Intercultural Management
Case study: Kelly’s Assignment in Japan
Read the case: Kelly’s Assignment in Japan (Chapter 9 pages: 363-365) posted on Connect learning platform –study reflectively and identify the characters and the principal issues in this case.
Answer the following questions:
1. -------------------------------------------------
Drawing from you understanding on the assigned readings (Deresky), explain the clashes in cultural, customs, and experiences that occurred in this situation.
In this case “Kelly’s Assignment in Japan”, we have an example of expatriation poorly managed and unprepared. Different cultures, customs seem very important between Japanese and Westerners. Added to this barrier, we also not that there is no preparation on the part of the Kelly’s boss, who did not even attempt to form Kelly on the different ways to communicate and understand this culture so different from hers.
Primarily, the first problem we notice is that the Japanese culture to understand with difficulties that a woman could have such a great degree and be positioned so high in the hierarchy.
Kelly also had a language problem. She had no training in the national language, and the little she knew was that she learned very quickly during her trip in the aircraft.
Kelly has not been informed of the Japanese custom business requirements and expectations, as having absolutely a card to prove her accomplishments to the client company’s CEO.
Then during his meeting with the CEO, she had direct physical contact, patted him on the back and asks him what his first name was. While the contacts of this type and the questions too personal, are not well perceived in the Asian pay.
Kelly has not been prepared to lead in a country with a different culture. In addition, his family did not have time to learn and not do to adapt to Japanese culture.
2. -------------------------------------------------
What stage of cultural shock is kelly’s family experiencing?
Just
Case study: Kelly’s Assignment in Japan
Read the case: Kelly’s Assignment in Japan (Chapter 9 pages: 363-365) posted on Connect learning platform –study reflectively and identify the characters and the principal issues in this case.
Answer the following questions:
1. -------------------------------------------------
Drawing from you understanding on the assigned readings (Deresky), explain the clashes in cultural, customs, and experiences that occurred in this situation.
In this case “Kelly’s Assignment in Japan”, we have an example of expatriation poorly managed and unprepared. Different cultures, customs seem very important between Japanese and Westerners. Added to this barrier, we also not that there is no preparation on the part of the Kelly’s boss, who did not even attempt to form Kelly on the different ways to communicate and understand this culture so different from hers.
Primarily, the first problem we notice is that the Japanese culture to understand with difficulties that a woman could have such a great degree and be positioned so high in the hierarchy.
Kelly also had a language problem. She had no training in the national language, and the little she knew was that she learned very quickly during her trip in the aircraft.
Kelly has not been informed of the Japanese custom business requirements and expectations, as having absolutely a card to prove her accomplishments to the client company’s CEO.
Then during his meeting with the CEO, she had direct physical contact, patted him on the back and asks him what his first name was. While the contacts of this type and the questions too personal, are not well perceived in the Asian pay.
Kelly has not been prepared to lead in a country with a different culture. In addition, his family did not have time to learn and not do to adapt to Japanese culture.
2. -------------------------------------------------
What stage of cultural shock is kelly’s family experiencing?
Just
References: Deresky, Helen (2011). International Management: Managing Across Borders and Cultures, Seventh Edition, Pearson Boston: MA. Chapter 4: Communication Across Cultures, pp: 137-161 Deresky, Helen (2011). International Management: Managing Across Borders and Cultures, Seventh Edition, Pearson Boston: MA. Chapter 9: Staffing, Training, and Compensation for Global Operations, pp: 338-365.