Case Study: Home Depot Implement Stakeholder Orientation

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Case Study: Home Depot Implement Stakeholder Orientation

Case Study: Home Depot Implement Stakeholder Orientation
Gupta Bhagirath, BUS604
Grand Canyon University


The Home Depot (NYSE: HD) is an American retailer of home improvement and construction products and services. The Home Depot employees Three Hundred Forty Five Thousand and it operates 2,193 big-box format stores across the United States (including all 50 U.S. states, the District of Columbia, Puerto Rico, the Virgin Islands and Guam), Canada (all ten provinces), Mexico and China. The Home Depot is headquartered from the Atlanta Store Support Center in unincorporated Cobb County, Georgia, near Atlanta. It also operates four wholly owned subsidiaries: Apex Supply Company, Georgia Lighting, Maintenance Warehouse, and National Blinds and Wallpaper Company sales are over $81 billion annually The Home Depot is the largest home-improvement retailer in the United States, ahead of rival Lowe's, and the second-largest general retailer in the United States, behind only Wal-Mart. Home Depot continues to do things on a grand scale, including putting its corporate muscle behind a tightly focused social responsibility agenda. Every week 22 million customers visit Home Depot, and that means some conflict associated with providing services in a retail environment will occur. However, even Home Depot is feeling stress of the economics crisis they announced on January 26, 2009 that they plan to layoff over 7000 employees employed with their Home Depot (Expo) operation (, 2009). Although Home Depots Philanthropic efforts appear to be sincere; Home Depot continues to suffer in customer and employee relations.

1. Rank the relative power of Home Depot’s various stakeholders. Defend why you have ranked the first three as most important. Ferrell, John Fraedrich, Linda Ferrell (2009) define stakeholders as “those whose continued association is absolutely necessary to the firms...
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