CASE Study: Four Seasons Goes to Paris
CASE Study 1
Four Seasons Goes to Paris
MGMT 810
Four Seasons Goes To Paris
One of the worlds leading operator of luxury hotels in business for the last thirty years Four Seasons is successful due to exceptional personal customer service, adhering to standards, at the same time adopting to local customs and blending with the environment.
While staying at Four Seasons guests can be assured they will get individual personal attention and exceptional service with no excuses whatsoever. At Four Seasons the hotel makes sure that the guest is comfortable and goes way out of the normal to do what the guest wants even if they have to bend the rules.
The Four Seasons Hotel adheres firmly to its standards, according to the hotel management its standards are the foundations for all its properties, and every manager in the hotel has a clear perception of what the standards are, and they adhere to them, over a period of time these standards shape relationships between people and these relationships contribute in building a culture.
The hotel has the policy that each individual property should blend with the environment, like if the property is in Chicago when a guest wakes up he should feel that he is Chicago, if the hotel is in Paris and the guest wakes up he should feel he is in Paris. In blending with the environment it still adheres to its standards of individual personal attention, prompt and exceptional service.
Strong corporate culture with top management being in the firm for long time 25 + years, corporate and field managers thinking of themselves as part of a family and treating each others as their own has been a big factor in the hotel's success.
The has a human resource Golden Rule which stipulates that
"One should treat others the way they wanted to be treated themselves". The firm believes in the fact that people make the strength of the company, the basic human needs stays the same all over the globe, people need respect, care, thoughtfulness.
When
Four Seasons Goes to Paris
MGMT 810
Four Seasons Goes To Paris
One of the worlds leading operator of luxury hotels in business for the last thirty years Four Seasons is successful due to exceptional personal customer service, adhering to standards, at the same time adopting to local customs and blending with the environment.
While staying at Four Seasons guests can be assured they will get individual personal attention and exceptional service with no excuses whatsoever. At Four Seasons the hotel makes sure that the guest is comfortable and goes way out of the normal to do what the guest wants even if they have to bend the rules.
The Four Seasons Hotel adheres firmly to its standards, according to the hotel management its standards are the foundations for all its properties, and every manager in the hotel has a clear perception of what the standards are, and they adhere to them, over a period of time these standards shape relationships between people and these relationships contribute in building a culture.
The hotel has the policy that each individual property should blend with the environment, like if the property is in Chicago when a guest wakes up he should feel that he is Chicago, if the hotel is in Paris and the guest wakes up he should feel he is in Paris. In blending with the environment it still adheres to its standards of individual personal attention, prompt and exceptional service.
Strong corporate culture with top management being in the firm for long time 25 + years, corporate and field managers thinking of themselves as part of a family and treating each others as their own has been a big factor in the hotel's success.
The has a human resource Golden Rule which stipulates that
"One should treat others the way they wanted to be treated themselves". The firm believes in the fact that people make the strength of the company, the basic human needs stays the same all over the globe, people need respect, care, thoughtfulness.
When