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Case Study: Caitlin

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Case Study: Caitlin
Strengths:
Caitlin did a great job positively moving the call forward by reaching out to BPOC. We did well explaining details. We did a great job having a conversation with the client. We started and concluded the call strong.

Opportunity:
We have an opportunity with active listening. The client provided their name at the beginning of be call and we asked them to repeat it at the end.

Reference
3359077603
BPOC Lori Szlachta Ext 28723
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