Business Process Reengineering

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BUSINESS BUSINESS PROCESS PROCESS RE-ENGINEERING RE-ENGINEERING BP R BP R

Report produced for the EC funded project INNOREGIO: dissemination of innovation and knowledge management techniques by

Sotiris Zigiaris, MSc, BPR engineer

BPR HELLAS SA

J

A N U A R Y

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BUSINESS PROCESS RE-ENGINEERING - BPR

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Contents 1. Description .................................................................................................................2 1.1 What is the Business Process Re-engineering IMT..........................................................2 1.2 Objectives of BPR..........................................................................................................8 1.3 Methodology of a BPR project implementation / alternative techniques........................9 1.4 Expected Results / Benefits ...........................................................................................11 1.5 Characteristics of firms and service providers................................................................11

2.

Application...............................................................................................................12 2.1 Where the technique has being applied..........................................................................12 2.2 Types of firms / organizations that BPR can be applied. ..............................................13 2.3 Duration and implementation cost of BPR....................................................................13 2.4 Conditions for implementation (infrastructures required etc.) ........................................14 2.5 European Organizations Supporting the Implementation of BPR..................................14

3. Implementation Procedure of BPR .......................................................................14 3. 1 Steps / Phases of a BPR project ....................................................................................14 3.2 Partial techniques and tools included in each step..........................................................17 3.3 Related Software...........................................................................................................17

4. Bibliographic references. ..........................................................................................17 5. Annexes ..........................................................................................................................19 Annex 1. Process management tools ...................................................................................19 Annex 2. Workflow management tools ...............................................................................21 Annex 3. Re-engineering Methodology - REMORA (sample tables)...................................23

INNOREGIO project

S. Zygiaris, Msc, BPR Engineer BPR Hellas SA

BUSINESS PROCESS RE-ENGINEERING - BPR

2

1

DESCRIPTION
Business Process Reengineering involves changes in structures and in processes within the business environment. The entire technological, human, and organizational dimensions may be changed in BPR. Information Technology plays a major role in Business Process Reengineering as it provides office automation, it allows the business to be conducted in different locations, provides flexibility in manufacturing, permits quicker delivery to customers and supports rapid and paperless transactions. In general it allows an efficient and effective change in the manner in which work is performed.

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What is the Business Process Re-engineering
The globalization of the economy and the liberalization of the trade markets have formulated new conditions in the market place which are characterized by instability and intensive competition in the business environment. Competition is continuously increasing with respect to price, quality and selection, service and promptness of delivery. Removal of barriers, international cooperation,...
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