Bsbwor501 Final Exam
INSTRUCTIONS: Use your MARK SENSE CARD to register your correct multiple-choice answer with a pencil. There are 40 multiple-choice questions (each question is worth 0.5 p) and 2 short answer questions (each question is worth 10p) in this exam. Total Exam: 40p
1. In organisations, the content of an email sent from the workplace belongs to?
a. Sender
b. Receiver
c. Employer
d. Employer and sender
2. A private computer network that services the internal needs of an organisation is called
a. internet.
b. intranet.
c. mainframe.
d. FTP.
3. Extranets are used by organisations to support their
a. corporate communication.
b. external communication.
c. business-to-business communication.
d. Product communication.
4. …show more content…
(Students should identify the assertive verbal skills that best cater for their communication situation. They can also provide examples of dialogue to demonstrate how the verbal skill is used in practice).
2. What are the two models of knowledge management? What are their phases? What are the four kinds of culture that exist in organisations, according to Cameron and Quinn (2006)? What are two examples of bad organisational culture? How does this affect organisational communication? How can you improve knowledge management?
Correct Answer:
(See Pages 540-543 for correct answers and figures that students can draw to help answer the questions)
The two models of knowledge management are the knowledge spiral (See Pages 540-541) and the technology stage model (See Pages 541-542). The four kinds of culture are Clan, Adhocracy, Hierarchy and Market. Two examples of bad organisational behaviour are silo culture and the culture of silence. If the human-to-human communication system is properly addressed, the promise of knowledge management will remain unfulfilled. (See Page
1. In organisations, the content of an email sent from the workplace belongs to?
a. Sender
b. Receiver
c. Employer
d. Employer and sender
2. A private computer network that services the internal needs of an organisation is called
a. internet.
b. intranet.
c. mainframe.
d. FTP.
3. Extranets are used by organisations to support their
a. corporate communication.
b. external communication.
c. business-to-business communication.
d. Product communication.
4. …show more content…
(Students should identify the assertive verbal skills that best cater for their communication situation. They can also provide examples of dialogue to demonstrate how the verbal skill is used in practice).
2. What are the two models of knowledge management? What are their phases? What are the four kinds of culture that exist in organisations, according to Cameron and Quinn (2006)? What are two examples of bad organisational culture? How does this affect organisational communication? How can you improve knowledge management?
Correct Answer:
(See Pages 540-543 for correct answers and figures that students can draw to help answer the questions)
The two models of knowledge management are the knowledge spiral (See Pages 540-541) and the technology stage model (See Pages 541-542). The four kinds of culture are Clan, Adhocracy, Hierarchy and Market. Two examples of bad organisational behaviour are silo culture and the culture of silence. If the human-to-human communication system is properly addressed, the promise of knowledge management will remain unfulfilled. (See Page