Better Communication

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Effective communication is the key in the health care critical for health care professionals. The key foundation of any coworkers is being able to communicate clearly. With the help of effective communication people are able to define and understand goals and shear and receive the information better. When there is a lack of communication in the health care industry it can cause a poor medical care and mistakes in patent’s medical history. Therefor; clarity is a must in the health care industry. Active listening is also a part of better communication skills. The supportive and defensive communication is everywhere and lasting. In the health care environment supportive communication is appropriate then defensive communication. Supportive communication expresses encouragement and understanding when communicating with others while during defensive communication the individual feels defended, anxious or threatened. During communication as a individual becomes defensive they are less able to recognize the values and senders emotions Interpersonal communication is the interaction between two or more people. Good interpersonal communication skills are essential in the creation and maintenance of relationships with others. Dwyer (2009, p.62) explains that ‘in any context, our relationships are built through our interpersonal communication.’ Self concept, emotional intelligence, assertive behaviour, empathy and the ability to actively listen and provide feedback are all desirable interpersonal communication tools considered necessary to maintain relationships and aid in conflict resolution. Dwyer (2009, p. 152) states that ‘Conflict arises when needs are not met. Those needs can be physical, financial, social, educational, intellectual, recreational or spiritual, tangible or intangible. However, even in a situation of conflict, it is possible, by finding areas of common ground, to remove some of the differences and to emphasise the similarities while tackling the conflict and working towards the solution’. Good interpersonal communication skills help to create an understanding between persons in conflict whereby they can make common ground and have a better understanding of where the other party is coming from. Dwyer (2009, p. 175) explains that ‘Conflict expressed and addressed in ways that respect relationships and consider as many needs as possible is positive and constructive’. In order to achieve common ground, emphasise similarities and work towards conflict solutions, the communication climate must be positive and both parties must be willing to resolve the issue. The role of Interpersonal Communication in Conflict Resolution In order to communicate effectively with others a sound understanding of your own self concept is required. Self concept can be described as your “self image”, it is the mental picture that you have of yourself. Yahaya, Azizi, Ramli and Jamaludin (2009) explain that ‘Self-concept refers to the totality of a complex, organized, and dynamic system of... Interpersonal communication is defined by Brooks and Heath (1993) as “the process by which information, meanings and feelings are shared by persons through the exchange of verbal and nonverbal messages (as cited in Dickson and Hargie, 2003, p.1). In order to demonstrate my understanding of effective and non-effective communication skills I have chosen to analyse a dialogue between a seasoned policeman and a hardened criminal taken from the movie Heat. It is deep and meaningful interaction between two adversaries. After much deliberation I have narrowed down my analysis to the use of rapport building, self-disclosure and empathy, verbally and non-verbally. I will also attempt to identify the barriers to communication in this dialogue and explore the reasons why these skills were used ineffectively, and suggest how they could have been improved upon. Rapport-building is defined by Robbins (1986, p. 207, as cited in Study Guide) as ‘the ability to enter...
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