best buy case study mgmt 479
Based on the Case Study "Best Buy Co., Inc.: Sustainable Customer Centricity Model?” Case 24, starting on page 24-1, complete the following requirements:
• Identify their resources, capabilities, and core competencies
• Write two findings of fact, with a fully justified recommendation/justification
• Comment on classmates' and instructor's postings
Resources;
Talented CEO’s Richard Shultze and Brad Anderson with skills, motivation and their strategies. Best buys employees have been trained and skills to better cumstomer satisfaction. As of feburary 2009 Capital was 4,174 million other resources include financial resources , Organizational resources,Trade names,Location, and a good reputation with their customers.
Capabilities;
Domestic Best buy stores were organized into eight territories. Customer centricity that catered to specific customer needs and behaviors.In the beginning best buy had Created a portfolio of products and services that complemented one another and still strive for that today. They offer their cumstomers Loyalty programs,Sales promotions and introduce new products. With the Acquisitions that best buys has enter into they have been able to expand into the international markets.
Core competencies: Customer service and expertise, End-to-end technology solutions. Best buys business model was reviewed from time to time to ensure consumers satisfaction.
Findings of fact; The U.S. District Court granted Class Action certification to allow plaintiffs to sue Best Buy for violating its “Price Match” policy. It states the plaintiffs alleged that Best Buy employees would aggressively deny consumers the ability to apply the company’s “price match guarantee”.
Recommendation;
I was a customer of best buy’s in 2009 shopping for a computer for my daughter, I checked out their computers in best buy then went a couple of stores down to a different store that sold computers, I found the exact same computer for a cheaper price but best buy would
• Identify their resources, capabilities, and core competencies
• Write two findings of fact, with a fully justified recommendation/justification
• Comment on classmates' and instructor's postings
Resources;
Talented CEO’s Richard Shultze and Brad Anderson with skills, motivation and their strategies. Best buys employees have been trained and skills to better cumstomer satisfaction. As of feburary 2009 Capital was 4,174 million other resources include financial resources , Organizational resources,Trade names,Location, and a good reputation with their customers.
Capabilities;
Domestic Best buy stores were organized into eight territories. Customer centricity that catered to specific customer needs and behaviors.In the beginning best buy had Created a portfolio of products and services that complemented one another and still strive for that today. They offer their cumstomers Loyalty programs,Sales promotions and introduce new products. With the Acquisitions that best buys has enter into they have been able to expand into the international markets.
Core competencies: Customer service and expertise, End-to-end technology solutions. Best buys business model was reviewed from time to time to ensure consumers satisfaction.
Findings of fact; The U.S. District Court granted Class Action certification to allow plaintiffs to sue Best Buy for violating its “Price Match” policy. It states the plaintiffs alleged that Best Buy employees would aggressively deny consumers the ability to apply the company’s “price match guarantee”.
Recommendation;
I was a customer of best buy’s in 2009 shopping for a computer for my daughter, I checked out their computers in best buy then went a couple of stores down to a different store that sold computers, I found the exact same computer for a cheaper price but best buy would