Best Buy Business Analysis

Topics: Best Buy, Security, Computer security Pages: 5 (1822 words) Published: January 21, 2012
Best Buy

Contemporary Business

This research paper focuses on the functionality of Best Buy’s website. It further discusses the how Best Buy promotes their products. There is a description about how their website informs the consumer about the capabilities of their products. Further there is an evaluation of the contact information which includes the many options for contacting them. Due to the large variety of the products offered by Best Buy there are many ways for them to customize products to the customer needs which they attribute their sustainability. Also there is a discussion about the marketing strategies and what is in place on their website. Additionally there is an analysis of the corporation’s privacy policy and response to a security breach with recommendations on how to prevent further compromises. Describe and evaluate a major corporation’s Website in these four areas: (1) product information, (2) corporation’s contact information, (3) customization of products for customers, and (4) customer information at purchase. Best Buy Incorporated, founded by Richard Schulze in 1966, is a top provider of electronics (Form 10K, 2011). Best Buy is also a Fortune 500 hundred company is considered the largest retailer in its class who dominates the market by accounting for 21 percent of the market (Form 10K, 2011). Best Buy Inc is also globally diverse with stores in Canada, China, United Kingdom and Mexico (Form 10K, 2011). Best Buy conduct online operations through many different brand names;,,,,,,, Geek Squad, Magnolia Audio Video,, and (Form 10K, 2011). Each brand name targets a specific market internationally. Best Buy employs a robust website which features all of their electronics, home office and entertainment products, appliances and services. When selecting an item the consumer has access to a multitude of information about the product. For example, when selecting a flat screen television the first thing that stands out is “free shipping” then right underneath is the price, both which is very important to the consumer. Also on this page are credit card advertising and solicitation, protection plans and the ‘buy back’ program. Additionally they have a general description of the product features which gives basic information about the television. As a show of confidence in their product and the service they provide, there is a section dedicated for ‘customer reviews’ where those who has experienced the product can voice their opinion on a 1 to 5 scale. Best Buy shows the individual reviews and an average of the totals. This can prove valuable to the consumer when needing the opinion of someone that has experienced the products functionality to give an assessment of its operation. Additionally there is a ‘specification’ section which gives more detailed description about the characteristics of the product. Further there is a ‘learn’ section which educates the consumer about the featured terms used when reading technical information on the product and a featured guide section which gives detailed information about research and development of the various types of products. Finally Best Buy offers a ‘accessories’ section which give the customer suggested product that are compatible to the specific item which also can be purchase from their store. Best Buy’s corporate contact information link presents the customer with a whole host of information about the organization. The ‘about best buy’ link opens the book about the company. This link gives stock quote and the latest news releases on what the company is offering, tips on shopping and more. There is also information on careers, a link for the investors and developers, sustainability, community relations, site map, and affiliate programs. The ‘contact us’ link offers many avenues in which to contact several...
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