Bartol Foundations2e Sample Ch01
Ch 01 Bartol Foundations:Layout 1
29/8/07
7:43 AM
Page 2
CHAPTER 1
CHAPTER OUTLINE
What is management?
MANAGEMENT: AN OVERVIEW
BEHAVIOURAL VIEWPOINT
Management defined
The management process
Early behaviourists
Hawthorne studies
Human relations movement
Behavioural science approach
WHAT MANAGERS ACTUALLY DO
Work methods
Managerial roles
MANAGERIAL KNOWLEDGE, SKILLS AND
PERFORMANCE
Knowledge base
Key management skills
Performance
MANAGERIAL JOB TYPES
Vertical dimension: Hierarchical levels
Differences among hierarchical levels
Horizontal dimension: Responsibility areas
QUANTITATIVE MANAGEMENT VIEWPOINT
Management science
Operations management
Management information systems
CONTEMPORARY VIEWPOINTS
Systems theory
Contingency theory
The total quality philosophy
Knowledge management and the learning organisation THE BIRTH OF MANAGEMENT IDEAS
PRECLASSICAL CONTRIBUTORS
Assessing preclassical contributors
CLASSICAL VIEWPOINT
Scientific management
Bureaucratic management
Administrative management d only an rposes ermission u p g n prior p marketi are for d without the tralia 2008 s F
D
P e These be reproduc raw-Hill Aus t G o c n M y a
©
r m lishe b u p e of th
LEARNING OBJECTIVES
Ch 01 Bartol Foundations:Layout 1
29/8/07
7:43 AM
Page 3
AFTER STUDYING THIS CHAPTER, YOU SHOULD BE ABLE TO:
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Explain four management functions and their interrelationships.
Identify other major management process elements.
Describe three common managerial work methods and their ten major roles.
Delineate three major managerial skill types.
Distinguish between effectiveness and efficiency in regard to organisational performance. Explain how managerial jobs differ by hierarchical level and responsibility area. Understand pre-classical contributions to the field of management.
Explain major approaches within the classical viewpoint of management.
Describe major developments contributing to establishing the behavioural viewpoint. Explain major
29/8/07
7:43 AM
Page 2
CHAPTER 1
CHAPTER OUTLINE
What is management?
MANAGEMENT: AN OVERVIEW
BEHAVIOURAL VIEWPOINT
Management defined
The management process
Early behaviourists
Hawthorne studies
Human relations movement
Behavioural science approach
WHAT MANAGERS ACTUALLY DO
Work methods
Managerial roles
MANAGERIAL KNOWLEDGE, SKILLS AND
PERFORMANCE
Knowledge base
Key management skills
Performance
MANAGERIAL JOB TYPES
Vertical dimension: Hierarchical levels
Differences among hierarchical levels
Horizontal dimension: Responsibility areas
QUANTITATIVE MANAGEMENT VIEWPOINT
Management science
Operations management
Management information systems
CONTEMPORARY VIEWPOINTS
Systems theory
Contingency theory
The total quality philosophy
Knowledge management and the learning organisation THE BIRTH OF MANAGEMENT IDEAS
PRECLASSICAL CONTRIBUTORS
Assessing preclassical contributors
CLASSICAL VIEWPOINT
Scientific management
Bureaucratic management
Administrative management d only an rposes ermission u p g n prior p marketi are for d without the tralia 2008 s F
D
P e These be reproduc raw-Hill Aus t G o c n M y a
©
r m lishe b u p e of th
LEARNING OBJECTIVES
Ch 01 Bartol Foundations:Layout 1
29/8/07
7:43 AM
Page 3
AFTER STUDYING THIS CHAPTER, YOU SHOULD BE ABLE TO:
■
■
■
■
■
■
■
■
■
■
■
■
Explain four management functions and their interrelationships.
Identify other major management process elements.
Describe three common managerial work methods and their ten major roles.
Delineate three major managerial skill types.
Distinguish between effectiveness and efficiency in regard to organisational performance. Explain how managerial jobs differ by hierarchical level and responsibility area. Understand pre-classical contributions to the field of management.
Explain major approaches within the classical viewpoint of management.
Describe major developments contributing to establishing the behavioural viewpoint. Explain major