Reducing barriers whether be in general conversation or other mediums (e.g. emails, memos, or phone calls) is the responsibility of both the sender and receiver of the message. Techniques to improve communication and overcome barriers on the sender’s end would include being aware of barriers such as noise or distractions, be empathetic to the receiver, pay careful attention to nonverbal cues, and confirm understanding of the message they are sending (Baack, 2012). Baack (2012) also pointed out receivers must be active listeners and seek clarification of the message while also providing feedback to keep clarity in the conversation. Verbal and nonverbal cues play a huge role in communication. For example, brokers in the middle of the Wall Street stock exchange have the best nonverbal communications despite all the noise, distraction, and environmental barriers. Brokers have worked years on perfecting hand gestures to communicate with other members of their firms. This is one way to overcome such barriers. The use of evolved technologies such as email, power point, or text messages creates another barrier to overcome. The medium of message delivery can produce barriers with too many fonts, slang, emoticons, pictures, text talk, and unclear descriptions. This barrier is personal to me. I find my emails to be extremely detailed, full of industry jargon, and read as if I speak. After reading this chapter I see how my written messages confusion the receiver and cause unnecessary barriers and wasted time. I need to focus more on condensing my thoughts and making a concise clear message. Baack, D. (2012). Management communication. San Diego, CA: Bridgepoint Education.
Please join StudyMode to read the full document