Back Office Processes

Diagram 1: Diagram to illustrate the chain of events leading up to an online purchase:

Diagram 2: Diagram to illustrate the chain of events that an online purchase triggers:

Diagram 3: diagram to illustrate the information that flows into and out of the organisation and between areas/departments as a result of the ecommerce process:

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Customer locates product they want to purchase.

Customer clicks ‘add to bag’

Apply stock Code to customer account so link is set up between product and the account.

Use product code to get data about product.

Get data from cookie placed on PC about items previously being added to basket

Has customer ordered any more items previous to adding this item?

Display product data about item(s) on basket page

Does the customer change the quantities of any items?

Display changes

Update cookie with quantity changes

Increase/decrease quantity number by the quantity amount chosen.

Does the customer delete any items from the bag?

Delete save data of this item from cookie

Update display with item that has been deleted not shown

Does the customer delete any more items from