Topics: Quality management, Quality management system, ISO 9000 Pages: 4 (865 words) Published: June 20, 2011
Multimedia University: Faculty of Management

BTQ 3094: TQM for Managers

Lecturer| Contact details| Consultation Hours|
Dr Yeap Peik Foong| Email: BR2018Ext.: 5652| Wednesday: 10am – 12pmThursday: 10am – 12pm| Tutor| Contact details| Consultation Hours|
En. Muhammad Nizam Zainuddin| Email: BR2004Ext: | |


The objectives are:

1) To provide students with an in-depth understanding of the role that quality plays in business competitiveness and to show how TQM has developed into a way of managing the whole business to ensure customer satisfaction at every stage.

2) To provide an awareness of the concepts and terminology of ISO 9000, ISO 14000 and TQM and of the work of the quality “GURUs” and their different approaches to quality management.

Text book:

S. Thomas Foster, (2007), Managing Quality: Integrating the Supply Chain, Third Edition, Pearson-Prentice Hall, New Jersey. (ISBN Code: 0-13-223996-5)


1. David L. Goetsch and Stanley B. Davis, (2000), Quality Management, Introduction to Total Quality Management, for Production, Processing and Services, Third Edition, Prentice Hall. 2. David Hoyle, (1988), ISO 9000 Quality systems Handbook, Butterworth/Heinemann 3. Bank, J. (1992), The Essence of Total Quality Management, Prentice Hall, USA. 4. John S. Oakland, (2000), Total Quality Management: Text with Cases, Butterworth/Heinemann 5. Nunnally, B. K. & McConnell, J. S. (2007), Six Sigma in the Pharmaceutical Industry, CRC Press. 6. Dale. H. Basterfield, Carol Besterfield-Michna, Glen H. Besterfield and Mary Besterfield-Sacre, (1999), Total Quality Management, Prentice Hall, Second Edition. 7. Greg Hutchins, (1993), ISO 9000, John Wiley & Sons, USA. 8. Oliver Wight, USA.Rao, Carr & Dambolena, (1997), Total Quality Management, John Wiley & Sons, USA. 9. John S. Oakland, (1995), Total Quality Management, KHL Printing,...
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