Assignment 1: Canadian Police Knowledge Network

Canadian Police Knowledge Network

This report is consistent with my signed Academic Integrity Forms on file with the instructor

Maryam Hakem
ENTR 3140 R10
July12th, 2015
Group 1

Critical Issues:
In order for Canadian Police Knowledge Network (CPKN) to eliminate cultural barriers, increase willingness to adopt to e-learning and to improve on their financials, CPKN needs to address the below issues :
 How to increase capacity for developing and customizing software so that
CPKN can provide more services and courses
 How to convert organization trainers to adopt e-learning courses so that
CPKN can increase the number of police users
 How to expand their services of custom design and development so that
CPKN can improve their financial performance
CPKN has noted that by having a police user to access their e-learning course, they would become a long term client. This also gives CPKN the benefit of gaining an additional long-term client.
PSC will also give CPKN the task of creating new courses for its 14 competency profiles. CPKN should have Quebec and Ontario and British Columbia design the standardization course as according to the Exhibit D- Community Policing and
RCMP, they make up 21.5%, 30%, and 21% respectively. By having them to create the standardization, they will have the opportunity to influence the training officers to change to e-learning since the standardization of materials is not easy to teach in the classroom.

Option 2- Developing new courses by hiring an additional developer
CPKN faces some challenges in developing more courses for their clients. By hiring an additional developer, they will be able to continue their partnership with
Alberta Solicitor General for designing courses and increasing CPKN’s registered user base. In addition, this will provide CPKN to work with PSC in order for them to standardize their course. CPKN’s 2011 financials show that they
If CPKN uses the classroom training officers instead of random officers to help developing their software, they will be able to integrate what they want to teach in class and combine it with hands on training. This will minimize the time it takes to have the officers trained and standardize the training process.

Option 4 –Status Quo

CPKN can remain Status quo and not change their current method of operations.
According to Exhibit E –User Growth, They continuously see increases in registered users by approximately 80% in 2009. The number of courses completed by 50% in 2009 and doubling their completion by 2010. They continue to see growth in their sales with course catalogues and course development as their main source of income. If CPKN remains status quo, they will not be able to increase the number of users at a faster pace for e-learning and trainer will not be convinced that e-learning actually works.

Recommendation:
It is recommended that CPKN does the following options:
1-Standardize e-learning in order to increase the number of users by over