Application of Simulation Technique in Queuing Model for Atm Facility

Topics: Customer service, Queueing theory, Customer Pages: 4 (1229 words) Published: October 5, 2012
Name of authors: Vasumathi.A and Dhanavanthan P
Title of Article: Application of Simulation Technique in Queuing Model for ATM Facility
Journal Name: International Journal of Applied Engineering Research, Dindigul Volume 1, No 3
Date of publications: 2010
Pages of article: Pages 469-482 (14 pages)

1.0 Issues/ Problem Statement:

Most of the ATMs have the problem of long queue of customers to undergo simple transaction at the peak hours and remain idle due to the lack of customer entry at the off peak hours.

2.0 Objectives:

1. To develop a simulation model to reduce the waiting time of customers and the total operation cost related to ATM installation.

2. To determine whether only one machine is required to fulfill the need or two more machines are needed to be installed to give comfort to customers who are really of short period of time.

3. To develop an efficient procedure for ATM queuing problem

3.0 Literature Review:

Apart from ATM problem, simulation with queuing model had been used for various applications too:

According to Pieter Tjerk de Boer (1983), substantial focus has been dedicated to the estimation of overflow probabilities in queuing networks. A different adaptive method has applied to queuing problems than in the present work with few simple models been considered.The article of S. S. Lavenberg(1989) has discussed that simulation is feasible for statistically studying a complex queuing model. Moderate simulation durations are found to be sufficient to obtain precise confidence interval estimates. As current configuration at each step of savings or insertion procedures is possibly infeasible, thus the alternative configuration is one that yields the largest savings in some criterion functions with these procedures can be found in Clarke and Wright (1964) or in Solomon (1987).

Christofides et al...
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