Annual Report

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2011 A NNUAL report

Incorporated in France as a “Société Anonyme”
with registered capital of 120,596,816.40 euros
632 012 100 R.C.S. Paris
Headquarters:
41 rue Martre
92117 Clichy – France
Tel.: +33 1 47 56 70 00
Fax: +33 1 47 56 86 42
Registered office:
14 rue Royale
75008 Paris – France

www.loreal.com
www.loreal-finance.com

ANNUAL
report
2011

your contacts
INDIVIDUAL SHAREHOLDERS AND
FINANCIAL MARKET AUTHORITIES
Jean Régis Carof
jcarof@loreal-finance.com

Carolien Renaud-Feitz
cfeitz@loreal-finance.com
From France: toll-free number for
shareholders: 0 800 666 666
From outside France: +33 1 40 14 80 50
Service Actionnaires L’Oréal
BNP Paribas Securities Services
Service Emetteurs
Grands Moulins de Pantin
9, rue du Débarcadère
93761 Pantin Cedex – France

FINANCIAL ANALYSTS AND
INSTITUTIONAL INVESTORS
Françoise Lauvin
Tel.: +33 1 47 56 86 82
flauvin@dgaf.loreal.com

Investors Relations Department
L’Oréal Headquarters
41, rue Martre
92117 Clichy Cedex – France
JOURNALISTS
Corporate Media Relations
Stéphanie Carson Parker
Tel.: +33 1 47 56 76 71
scarsonparker@dgc.loreal.com

Corporate Media Relations
L’Oréal Headquarters
41, rue Martre
92117 Clichy Cedex – France

Published by the Administration and Finance Division and by the Image and Corporate Information Department. This is a free translation into English of the L’Oréal 2011 Annual Report issued in the French language and is provided solely for the convenience of English speaking readers. In case of discrepancy the French version prevail. Photograph credits: Josemar Alves (p.57), Syed Muhammad Anas (p.17, 51), Chung Anh (p.57, 70), David Arky/Tetra Images/GraphicObsession/ Photononstop (p.66), David Arraez (p.57), Leandro Bergamo (p.9, 21, 46, 63), Jean-Christian Bourcart/Interlinks Image (p.17), Anthony Bradshaw/ Getty Images (p.55), Alain Buu (p.11, 79), Stéphane Coutelle/D. Schweizer (p.5, 20, 52/53), Whitney Cox (p.21, 38, 43), Stéphane de Bourgies (p.6, 12/13), Michael Dean (p.73), Patrick Demarchelier (p.42), Juan Dintrans (p.57), Douglas Engle (p.63), Fullsix (p.74), Vinesh Gandhi (p.56), Brian Hagiwara/Getty Images (p.55), Martin Hangen (p.62), Timothy Hogan/Corbis/Photononstop (p.47), Image Source Corbis (p.66), Image Source/Photononstop (p.17, 39), istock photo (p.67), Philippe Jacob/Phénomène (p.30, 31), Jade Image (p.79), Mikael Jansson (Couverture, p.80), Steve Jones (p.65), Wong Kwong Hung (p.9, 41, 43, 60, 62), Kim Kyu-Han (p.43, 57), Lancôme (p.75), José Latova Fernandez-Luna (p.57), Caroline Le Garlantezec/L’Oréal (p.23), Seung-Soo Lee/707 Studio (p.66), Roberto Loffel (p.57), L’Oréal Paris (p.74), L’Oréal (p.21, 23, 43), Shaleen Mahajan (p.76), Chen Man (p.5, 20, 44/45, 49), Matteo/L’Oréal R&I (p.28, 29, 30), Oleg Nikishin (p.67), Zury Ocampo (p.23), Nathalie OundjianGuréghian (p.21, 41, 43), Warren Palmer (p.51), Marian Pentek/vetta/Getty Images (p.64), Richard Pereira (p.51), Pierre Perrin (p.71), Pierre Raoult (p.73), Frédéric Réglain (p.79), Dusan Rejlin (p.56), Lothar Schmid (p.5, 20, 58/59), Wing Shya/agent Artsphère (p.2, 4, 5, 14, 26, 34, 68, 80), ML Sinibaldi/Flirt/Photononstop (p.51), SoFood/Photononstop (p.64), Gerardo Somoza (p.23, 77), Bertrand Stark (p.21, 23, 42, 43, 50, 51, 54, 62), Bertrand Stark/L’Oréal R&I (p.31, 32), Sølve Sundsbø (p.29), Charles Sykes (p.9), Daniel Tan (p.9, 51), Emma Tempest (p.20, 64), Mario Testino (p.5, 20, 36/37, 40), The Body Shop International (p.65), Hazel Thompson (p.65), TMP Worldwide (p.73), Toucher Services Co. Ltd (p.75), Van Osaka/Photononstop (p.17), Isabelle Walter/L’Oréal R&I (p.70), Jan Welters/open space paris (p.50), Kenneth Willardt (p.48, 49, 74), Catus Wong (p.9), Benging Xu (p.76), Zenith Optimedia (p.9), X.

Creation and layout: Publicis Consultants l Verbe – 133, avenue des Champs Elysées 75008 Paris – France.

1
130
st

cosmetics group
worldwide

27

international
brands(1)

20.3
billion euros
of sales in 2011...
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