Performance Improvement evaluates, and then modifies, procedures and processes to increase productivity and efficiency. Performance Improvement adds value to Crown Castle by strategically assessing the who, what, why, when, where and how of current processes and procedures against future solutions, and their impact on our business model and potential growth.
• What is the difference between the Director role and the Business Analyst?
The Director is accountable for detecting best solutions, and implementation for all of the operational components.
The business analyst analyzes and documents area/functional team processes and systems requirements, and