Analyse The Role Of Active Listening In Organisational Conflict

Organizational conflict can arise from differences within the team. One of these differences is each person’s personality. You have stated that you have a “take charge” instinct and that has made it difficult dealing with other Type A personalities. Kinicki and Fugate (2016) state that proactive personalities identify opportunities and act on them, take initiative, and persevere until meaningful change occurs (p. 90) Having this type of personality is admirable, but sometimes competiveness can get in the way.
Organizations should learn to instill a culture of interdependency. Even among proactive people, each person is different with a different set of skills. We become interdependent when team members are selected to accomplish specific tasks
344). Chaplains use the same tactic of active listening therapeutically in counseling, but active listening needs expand beyond therapy and into the organizations behavior. Active empathetic listening “can lead to better understanding the challenges that organizations face at each point in history by establishing learning” (Parks, 2015).
Creativity
In the Chaplain Corps, there is a new emphasis on finding new ways of ministry. We are challenged to use new methods of reaching Airman. Creativity allows the Air Force Chaplain Corps to increase its relevance in a more secular age. The challenge of creativity pressures chaplains to find ways in changing ineffective methods of outreach while holding true to the religious traditions of each chaplain.
The beauty of creativity is that everyone can contribute. People have different views and ideas; we are all gifted, and I compare the challenge of creativity to the charge that Paul gave to Timothy- “Do not neglect your gift, which was given you through prophecy when the body of elders laid their hands on you. Be diligent in these matters; give yourself wholly to them, so that everyone may see your progress” (1Timothy
451). In tying listening in this characteristic, people will be motivated in contributing creative ideas when people feel they are being heard.
Course of Action In addressing the issues of listening and creativity in the chaplaincy, I will be proactive in listening first before I make any decisions. I believe that creativity stems from looking at a problem from a better perspective. If I can listen and gain knowledge from the perspective of others, I can foster creativity and commitment among team members.
References
Fischer, K. (2009). Power, Conflict and Negotiation. Presentation Lesson 7. Retrieved April 25, 2017 from Liberty University:https://learn.liberty.edu/bbcswebdav/courses/BMAL500_D04_201720/BUSI500_LUO_8WK_DEV_ImportedContent_20110311033412%281%29/BUSI500_LUO_8WK_MASTER_ImportedContent_20110218040324/Course%20Content/Module/Week%206%20%E2%80%94%20Leadership%20and%20Power/Reading%20%26%20Study/Lesson%207/7-Power_Conflict_Negotiation/index.html Holy Bible: English Standard Version. (2001). Wheaton, IL: Crossway