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Amazon Working
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How Amazon Works

How Amazon Works by Julia Layton In 1995, Amazon.com sold its first book, which shipped from Jeff Bezos' garage in Seattle. In 2006, Amazon.com sells a lot more than books and has sites serving seven countries, with 21 fulfillment centers around the globe totaling more than 9 million square feet of warehouse space. The story is an e-commerce dream, and Jeff Bezos was Time magazine's Person of the Year in 1999. The innovation and business savvy that sustains Amazon.com is legendary and, at times, controversial: The company owns dozens of patents on e-commerce processes that some argue should remain in the public domain. In this article, we'll find out what Amazon does, what makes it different from other e-commerce Web sites and how its technology infrastructure supports its multi-pronged approach to online sales. Amazon.com Basics Amazon.com sells lots and lots of stuff. The direct Amazon-to-buyer sales approach is really no different from what happens at most other large, online retailers except for its range of products. You can find beauty supplies, clothing, jewelry, gourmet food, sporting goods, pet supplies, books, CDs, DVDs, computers, furniture, toys, garden supplies, bedding and almost anything else you might want to buy. What makes Amazon a giant is in the details. Besides its tremendous product range, Amazon makes every possible attempt to customize the buyer experience. When you arrive at the homepage, you'll find not only special offers and featured products, but if you've been to Amazon.com before, you'll also find some recommendations just for you. Amazon knows you by name and tries to be your personal shopper.

The embedded marketing techniques that Amazon employs to personalize your experience are probably the best example of the company's overall approach to sales: Know your customer very, very well. Customer tracking is an Amazon stronghold. If you

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