After researching and reading the 2009 and 1997 Annual Reports, it was determined, that in order to achieve this recognition, they needed to acquire the United Kingdom and German online booksellers. By these acquisitions, they increased book sales in the European markets. They have also formed the following strategic partnerships: 1) with AOL (to become the exclusive book retailer for the public website). 2) Borders (another book retailer with an online presence, to manage their web operations) and 3) with record labels, movie studios, and publishers to provide consumers the ability to download music, movies and books to electronic devices and Amazon’s Kindle. They also expanded their product offerings to include toys and electronics to add to their competitive advantage as technology grew. The expansion also included partnerships with ToysRUs.com to co-brand toys and video games. A partnership with the largest Chinese online retailer, Joyco, that included music, books, and other related items increasing their online presence in the Asian markets. They also added 21 new product lines across Europe and Asia (adding automotive in Japan, shoes and apparel in China, and baby gear in France). It was also noted that Amazon uses mass customization to individualize the customer’s shopping experience and economies of scale, which decreases the cost of products as purchases increase with the help of technology. By using technology, they were able to establish a business model which was based on Mintzberg’s basic design school model (n.d. Example of a Strategic). Strategic business decisions allowed them to manage their partnerships with a strong online presence.
There were two key downfalls that faced Amazon- technology interruptions and unauthorized deletion of books from the Kindle. Amazon will face many challenges using technology as the method of doing business as evidenced by online articles from the Wall Street Journal, data knowledge centers and Bloomberg Business Week. In 2010, Amazon faced a three hour interruption of service to their purchaser and seller websites. This cost Amazon over $1.75 million per hour in lost revenue (2010, Miller). The problem was not communicated on the main page but instead, on the seller side, in a forum. Most of the customers had short-lived grief and remained faithful to the online retailer. Another challenge was a looming class action lawsuit that is claiming that Amazon did not have the right to remove George Orwells book, 1984, by remote means from customers Kindles. Amazon’s only liability in this issue was distributing infringing works (2009, Bloomberg BusinessWeek). Amazon is now facing rival competition from Barnes and Noble who will be releasing their version of an e-reader available for portable and desktop applications. Google also announced a partnership with publishers, where they will be able to sell their books directly to the public through Google’s e-commerce platform (2009, Amazon.com’s 1984 Problems).
Mattel, on the other hand, based their strategies on cross-capitalizing on the three core attributes, as evidenced by their 1999 Annual Report. These three attributes are 1) Direct to Consumer through catalogs and the Internet. 2) Interactive – provides a relationship between brand and technology and 3) Mattel International – Applying the market to market strategy to adopt local tastes, economic conditions and prices in expanding international market growth (1999 Annual Report).
In reviewing the 2009 Annual Report, Mattel’s goals were: 1) to re-invent existing...