Amanco Sustainability Report 2001
The Amanco Group is a leading company in Latin America in the production and marketing of solutions for fluid transportation (Tubosistemas, or pipe systems) and systems for light-weight construction (Construsistemas, or construction systems).
Net Sales by Region 2001
Net Sales by Business Division 2001
Construsistemas 16% Other* 11%
Mexico and Central America 41%
Andean Region 28%
*(Includes Tubosistemas and Construsistemas Panama)
PERFORMANCE Economic Dimension Message from Julio Moura, President and CEO, GrupoNueva Message from Roberto Salas, COO, AMANCO About our Business Vision and Values Governance Framework Integrated management systems: The tool for sustainable development in Amanco Significant changes in Amanco 2001 Certifications and Management Systems Memberships Voluntary initiatives Compliance with the law Incident and complaints Stakeholder relations About this report 12 13 14 15 15 15 15 16 17 Human Resources and Corporate Social Responsibility Human Resources Our People Employment Policies Compensation Social Security The Workplace Training Internal communications Corporate social responsibility in Amanco Community development projects Health, Safety and Environment Greening the supply chain Our Health and Safety Performance Our Environmental Performance Eco-efficiency PVC and the environment Construsistemas Environmental Performance Summary of Commitments for Next Reporting Period Explanatory Notes KPMG verifier’s report 47 48 51 44 23 23 24 26 27 27 27 29 30 31 31 34 35 36 37 38 42 5 7 9 11 Processes and Technology Product Creation Process New products, services and commercial initiatives 22 22 22 3 Customer Management Brand management Customer Satisfaction Customer Relationship Management and e-business 21 19 20 20 20
Tubosistemas Environmental Performance 39
AMANCO Sustainability Report 2001
Message from Julio Moura President and CEO GrupoNueva
I see two equally important stories in Amanco’s 2001 sustainability report. First, we now have the data to produce a reliable report, to compare plants, and to judge progress, and we have the tools to plan progress into the future. Until recently, our plants and offices in 14 different Latin American countries were essentially separate companies, setting goals, measuring results, and reporting based on different sets of rules and traditions. Today they are unified in the Amanco Group, which is itself part of GrupoNueva, and our people have been busily consolidating data so that it is comparable over time and between operations. You will see by this report that we have not created perfection. But we have built the basis on which to create a long-term sustainability strategy. The other story is one of a successful balancing act between the short and the long term. The notion of sustainability – balancing the needs of the present and the needs of the future – requires long-term planning. However, as Amanco COO Roberto Salas describes vividly in his message in this report, recent Latin American business realities have required day-by-day survival skills. Currency devaluations and ‘adjustments’ can wreck a business plan overnight. Thus our people have had to spend a lot of time on the longterm view and a lot of time fighting sudden business brushfires and reacting to daily events. This is challenging both intellectually and psychologically.They did a tremendous job, as shown by the improvement in the group’s EBITDA in one of our most challenging years ever. Stephan Schmidheiny, GrupoNueva’s founder and chairman, has been our guide and leader in our progress toward sustainable development. He is fond of saying that "in business, there is no long Julio Moura President and CEO GrupoNueva
term without a successful short term", but he has given us the confidence to plan for the future while also staying focused on...